Bertille Letayf Email & Phone Number

New York, United States

Northeast U.S Account Manager for Petrossian B2B clients

Greater New York City Area

Greater New York City Area

Greater New York City Area

- Managed off-site catering events and deliveries: oversaw sales (quotes, orders, invoicing) and operations (staff, organization) - Reported directly to the CEO and implemented processes to improve purchasing, production, reporting, staffing and training. - Oversaw human resources: recruiting, handbook for new employees, training as well as managing all the administrative aspects of hiring (including visas processes)Maman, café and bakery chain in NYC : http://www.mamannyc.com

Paris Area, France

- Managed 300 events. On average, each project included a team of 15 direct reports and 10 suppliers.- Led brainstorming sessions twice a year to develop new products that adapted to most recent gastronomic trends: launched a new range of finger food and more than 50 new recipes of canapes.- Launched a new tool that decreased by 50% the time required to generate quotes.- Built an impressive portfolio by acquiring more than 150 loyal enterprise customers. Increased revenues by 25%. Achieved 96% client satisfaction.

Paris Area, France

- Established the Customer Service Department for the largest energy company in France in less than a year. Organized the project and managed a team of junior consultants. Coordinated with the Executive Committee.- Reduced customer churn and improved customer retention. Decreased customer complaints by 20%.- Merged and streamlined all B2B and B2C processes. Analyzed existing processes and identified best practices in both departments.- Optimized practices and merged them into a unique efficient process. Reduced CRM costs by 23% while improving overall customer experience.

Master’S Degree, Msc. Entrepreneurship (Label Hec)

Successfully completed 6 consulting engagements for companies at various stages of development from early startup to maturing medium-size.

Master’S Degree, Marketing Btoc

Activities and Societies: Event Chair of the Graduation Committee Treasurer of the Business School Newspaper