The Mighty is a community and publisher in the health space.Led growth-focused working group to review company value proposition for various audiences, define new brand statements as a foundation for scaling membership and community leader engagement.Oversaw launch of expanded community features and functionality, managed feedback cycles with product/ engineering team, led member-focused product marketing.Initiated updates on all member self-help materials and support processes, streamlining workflows and introducing new systems and software; launched new communication channels and member education curriculum.Consulted with sales team on RFPs and contract execution plans; owned community-building and curation aspects of contracts and partnerships.Partnered with data insights and privacy teams to create health conversations that met both member needs and business goals while remaining compliant with relevant regulations.Optimized processes for pharmacovigilance moderation and reporting.

Led community engagement strategy and execution for global entertainment media content company with over 25K editors and 300M unique visits monthly; oversaw support and user feedback department responsible for multiple languages and global regions.Management, new policies, and enhanced features helped increase new account registration 25%, improve overall site usability, grew community engagement, and drove additional traffic to site. Spearheaded community policy development, documentation, and review, crafted new community customization guidelines, behavior standards, and corrective action policies; able to clarify user’s understanding of new policies, improved policy application, and strengthen community as a whole. Developed and executed comprehensive implementation and support plans for new community features, created project charter, outlined testing requirements, and led change management actions, while adhering to established integration resource guidelines, standards, and processes. Conducted initial due diligence on community, technology, and business operations, developed project documentation, integration plans, timelines, resource requirements, personnel structures, go-live implementation, and training schedules.Actively identified and resolved project risks, issues, and changes, including resource shortages, scope creep, requirement updates, and missing deadlines, and worked with Product Managers, Engineers, and UX Team to address issues; ensured team adhered to approved project structures as new tasks, change requests, and functionality was being proposed.Closely adhered to internal project, change, and operations management guidelines, including standardizing approaches to budget, resources, and prioritization, daily team huddles, and project reporting; built consistent implementation structure, grew team transparency, and improved delivery reporting and communication.

Member of Product Modernization Team, focused on assessing health of platform to prioritize issue resolution, served as voice of user to advocate for new and updated features, presented proposals to technical and company leadership, and oversaw improvement projects.Advocated and assisted in the development of new community announcements feature, outlined technical requirements and feature specs, worked with UX team on design, facilitated user testing, and manage user feedback; successfully released feature on time and on budget with high user praise. Spearheaded planning and development of large live user events; selected locations to engage target audiences, crafted event programming, led attendee outreach, and oversaw day-of event logistics; grew attendance, improved attendee feedback, and saw additional site engagement after events.

livebooks designs and builds websites for photographers and other visual artists. This role had a customer success focus.Served as client consultant on branding, website development, and social media for marketing agency partnering with photographers and visual artists; customized social media strategies to build engagement on multiple platforms, coordinated PR programs, and analyzed social and website analytics to improve strategies. Worked with partners to implement process to secure additional positive online reviews, increase social media engagement, and drive positive word-of-mouth; improved placement in web searches and grew online following.Led process and workflow improvement projects for support and design teams, led collaborative meetings to identify issues, brainstorm solutions, and develop project plans, and documented results and impact; practice enabled to team feel involved and committed to projects while improving user experience.