Bert J. Email & Phone Number

Wichita, Kansas Area

Collections manager responsible for consumer collections for auto, signature, credit cards, and residential mortgages. Administer wage garnishments and bankruptcy filings.

Wichita, Kansas Area

Customer Service Call Center Manager for one of the largest credit unions in Kansas spanning a forty county area with 72,000 plus members.

Derby, Kansas

Worked for the #1 Fortune 500 Company managing a team of associates collecting $700M Accounts Receivable Portfolio for North America that includes all of the U.S. Vision Centers. Work with other Fortune 500 companies on collecting defective merchandise claims, tenant rent, and advertising cooperative deals for U.S., Canada, and Puerto Rico. One of the other teams managed is a call center team that supports stores’ Pharmacies and Vision Centers for the U.S. Work multiple internal customer departments to ensure timely and accurate metric reporting. Supervise the Bad Debt Reserve Analysis on monthly basis for U.S. Controller’s Office..Renegotiated third-party collections agency fees resulting in over $7M annual savings.

Wichita, Kansas Area

Adjunct Business Instructor at National American University teaching Marketing, Management, International Business, and Macroeconomics. Customizing and combining various teaching methods to meet working adults where they are in the learning cycle of their lives. 2013 Rookie of the Year Instructor for Wichita West Campus.

Wichita, Kansas Area

Credit and Collections Manager in the motor oil and industrial lubricants industry. Managing a $15 Million+ A/R portfolio in a 17 state area. Of the total A/R balance, less than 2% is over 90 days past due. Reduced DSO to 29 days within 12 months. Work closely with sales force to collect on past due accounts while maintaining existing sales relationships. Negotiate settlement offers, handle bankruptcy claims, and manage 3rd party agency placements. Designed and implement credit limit policy to reduce bad debt expense.

Responsible for developing new commercial business in the Wichita market. Duties included cold calling on new prospects as well as selling treasury management services to existing customers. Also responsible for attending various functions on behalf of the bank in a public relations function as well as working trade shows to promote all of the bank’s services

B2B sales: Responsible for marketing deposit accounts and cash management services to new and existing commercial customers. In charge of the planning and operating of exhibition booths at area trade shows.

Wichita, Kansas Area

Supervised call center staff of 20+ collectors and credit analysts. Conducted interviews, orientations, new hire training, and assisted in terminations. Facilitated diversity, sexual harassment, and management training classes. Communicated closely with sales force to collect on problem accounts while maintaining relationships.In 2004, transferred over to outside B2B sales as a Commercial Account manager for South Central Kansas. Responsible for BSB sales, managing the accounts receivable balances, negotiating purchasing contracts and responding to government bids.

Master Of Business Administration (Mba), Business Administration And Management, General, 3.8

Education record

Education record