Bert Clark Email & Phone Number

Texas, United States

Dallas, Texas, United States

Waxahachie

Provide leadership and vision for the IT department include strategic planning of information systems.Develop strategic direction for the information systems plan including technology deployment plans and departmental budgets.Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless.

Dallas/Fort Worth Area

Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.Diagnose system hardware, software and operator issues.Manage software updates, drivers, knowledge bases, and frequently asked questions resources. Create and maintain PC images in MDT.

Dallas/Fort Worth Area

• Managed a team of 12 Desktop Support Technicians and ensured effective, timely world class service is provided by ensuring complete customer satisfaction rendered.Managed Desktop Support projects and ensured effective.
• Reduced the Average Mean Time Resolution by 47% by streamlining and resolving older issues
• Increased productivity, morale and changed reputation of under achieving team resulted in meeting departmental goals.
• Standardized and cleaned all IDF closets which increased the efficiency and reduced the amount of time to troubleshoot connectivity issues.
• Enforced and trained team members on all ITSM principles ensuring IT service needs were meet and provided and delivered in a timely manner. Model and monitor for a high degree of customer service, enforced and trained.
• Managed the Business Continuity planning for Service Support organization which included the management of the plan, testing and validation of application and services.

Dallas/Fort Worth Area

• Managed a team of four Desktop Support Technicians which was responsible for providing service desk phone and deskside support. This also entailed managing all enterprise projects related to the Client Technologies.
• Initiated, tested and implemented replacement of drive retention process of storing hard drives with a vitalization process. By implementing this new process it created more efficient manner of producing imaged copies.
• Initiated, planned and implemented SCCM into the environment resulting a more efficient manner and compliant environment.
• Planned, tested and implemented Windows 7 at 23 national locations without negatively affecting legacy applications.
• Managed and implemented the plans for Business Continuity for Client Technology Department.