EXPERIENCEOCTOBER 2016 – PRESENTSITE LEAD, CHOISYS TECHNOLOGYManage the Blackboard learning management system (LMS), Sonic Foundry streaming video platform and the Liferay content management system (CMS) for over 105,000 users across the Department of Defense (DoD). Oversee the development and upkeep of the organizations’ websites. Regularly communicate with faculty to ensure courses and web-based products are developed and implemented in an efficient manner for faculty and students. Track software and hardware purchases and needs. Recommend new systems and/or system changes. Coordinate with stakeholders and other system administrators to streamline system processes and utilization.OCTOBER 2012 – OCTOBER 2016SITE LEAD, C4 PLANNING SOLUTIONSManaged a team focused on customer support and delivering online training and resources to DoD service members and civilians. Supported an experimental gaming division consisting of military legal simulations. Developed online content with various authoring tools, such as Dreamweaver (HTML/CSS), TechSmith Camtasia, Adobe Captivate, and the Adobe Creative Cloud Suite.OCTOBER 2010 – OCTOBER 2012SITE LEAD, ADVANCIA CORPORATIONSupervised the education technology support desk to include ensuring support desk processes and procedures are up-to-date, efficient and functional. Introduced and integrated various systems, such as a support desk system and video on-demand system, to effectively deliver content to DoD civilians and service members. Created several online courseware utilizing HTML, Adobe Captivate and Presenter.OCTOBER 2008 – OCTOBER 2010SUPPORT DESK TECHNICIAN, ADVANCIA CORPORATIONProvided top-tier customer support by ensuring users were provided with a correct response in a timely manner. Monitored and responded to questions/trouble calls from users of the web portal, Microsoft SharePoint site, and Blackboard courses. Performed quality assurance for deliverables of Sharable Content Object Reference Model (SCORM) courseware. Drafted several step-by-step tutorials on executing various tasks within the Blackboard LMS. Trained new instructors on using Blackboard and its best practices.SKILLS• Excellent Communication Skills | Fluent in Spanish• Microsoft Windows 10/11• Microsoft Office/Teams 365• HTML/CSS• Video Editing• Image Editing • Attention to Detail• Problem Solver• Strong Leadership• Customer Service