- Collaborated closely with web developers, designers, and marketing teams to build and launch an online store for a hair cosmetics brand.- Acted as the key point of communication between stakeholders and the development team, ensuring project requirements were clearly conveyed and met.- Facilitated regular team meetings to track progress, resolve issues, and keep the project on schedule.- Assisted in defining project scope, timelines, and deliverables, while reporting directly to senior management.I gained valuable experience in project management, e-commerce platforms, and cross-functional team collaboration.

- Provided phone and email support to users of the eAsistent platform, assisting with website navigation, troubleshooting, and usage guidance.- Delivered clear, step-by-step instructions to customers to resolve technical issues and enhance user experience.- Identified, reproduced, and reported bugs to the development team for swift resolution, contributing to product improvement.- Maintained detailed records of customer interactions, issues, and resolutions to help streamline support processes.- Collaborated with cross-functional teams to ensure customer feedback was effectively communicated and integrated into platform updates.

- Collaborated with a team of 5 in the development and testing of internet routers, focusing on both newly developed models and competitor products.- Conducted detailed performance tests on internet connections to ensure quality and reliability of routers.- Uploaded and configured software on newly developed routers before conducting rigorous tests.- Authored clear, user-friendly instructions and documentation on router setup and usage for end-users.- Contributed to product development by providing valuable insights from testing results to improve performance and user experience.