Bert Purdon Email & Phone Number

Key objectives in current roleSubsidiary Support to North America, South America, South Africa & Australia:• Providing a primary point of contact between subsidiary staff and RME Australia HQ to ensure the flow and dissemination of enquiries is directed to the correct departments and personnel• Providing training in intercompany procedures and processes including the use of the company CRM software.• Providing after sales support to existing customers• Identifying sales opportunities for sales campaigns.• Work collaboratively with subsidiaries to grow service and support business to the existing client base.• Supporting the RME subsidiaries by coordinating the provision of on time and accurate quotations, particularly where technical input and advice is needed. • Negotiating with dispatch personnel to expedite spares consignments when necessary to ensure the shipment of spare parts orders are accurate as per the ERP (Enterprise Resource Planning) production planned delivery date control, and often at short notice• Assessing incoming ECR (Engineering Change Request) tickets lodged by subsidiary staff and discussing specific requirements with the engineering support team to ensure that the correct items are being transferred to the subsidiary inventories• Prioritising ECR’s according to customer schedules• Providing training and implementation of the RME developed Asset Support Platform (ASP) to subsidiary staff, and clients.• Assessing warranty claims and maintain records appropriately.

Being given the freedom to develop this division of the company I was instrumental in increasing aftermarket business in both service and parts. Under my leadership I was able to take a relatively underdeveloped department to a substantial division.

I joined RME in March 2001 as a service technician in the hydraulic division of the manufacturing workshop in Toowoomba. I progressed to a traveling technician within 6 months traveling to various locations overseas and within Australia to carry out commissioning of new equipment and/or repairs.2 years after joining as a technician I was offered the position of Customer Service Coordinator.

In addition to the design and manufacture of various hydraulic systems and components this business undertook major repairs, general maintenance and servicing of industrial hydraulic systems and applications including rubber molding and plastic extruding, wood lamination and pressing, steel fabrication and mobile waste disposal rigs. I also continued as a consultant to Africa Sales [Bohler Drills]. I was directly responsible for the following:Designed numerous hydraulic systems including:• power packs• pressing equipment• hydraulic cylindersProject managed the complete manufacture of all systems and units designed listed above. Coordinate the complete aftermarket support system for all the equipment built by ESI.Conducted on-site training to the end users.Provided a total hydraulic hose assembly service and supply to industry and mining.Carried out hydraulic system testing and troubleshooting.Maintained a fleet of dam building equipment.Maintained the entire fleet of city council waste disposal units.

Africa Sales provided capital equipment to Zimbabwe’s gold and metal mines. Bohler Drill Rigs were the company’s feature product. As the Technical Manager of Africa Sales, it was my responsibility to coordinate and manage the product support of all the capital equipment in the field. In addition I was responsible for running the workshops where I project managed several complete in house and external rebuilds of equipment from start to finish. My duties as Technical Manager included:• Coordinate maintenance of Bohler equipment including the implementation of service/maintenance schedules for Bohler equipment on the mines.• Co-ordinate consignment stocks and spares.• Ensure that operators and mine service personnel were adequately trained on the equipment.• Provided recommendations, costings and quotations for equipment and spares holdings both in the company and for mine sites stock holdings.

As the Service Engineer of this division, I was responsible for the product support, importation and distribution of a wide range of mining production equipment. I was required to assess jobs and submit proposals for new capital equipment and complete quotations for in the field repairs maintenance and rebuilds.

As the foreman of this division I was responsible for the maintenance and repairs of the division’s water boring and related equipment. In addition I coordinated the relocation of the equipment country-wide