Bertram Mak Email & Phone Number

San Gabriel, CA, US

Pasadena, California, United States

Lead team through: process efficiency/optimization, inventory levels/management, presentation, signing, operational metrics, replenishment, online fulfillmentProvided leadership for a $83M retail business by managing financial, operational, team and marketing responsibilities. Increased sales by 5% through inventory accuracy improvements in departments and.

Duarte, California, United States

• Responsible for growing sales by making Target your preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional guest experiences by consistently cultivating a.
• Drive sales through creating a store culture focused on amazing guest service through 2 team leaders and over 50 team members in a $35 million, low/medium volume store.
• Main focus is driving a memorable guest experience through my team along with improving metrics that showcase how our store is performing
• Drive loyalty metric by 7% and guest metrics through coaching and teaching
• Being the leading store in guest centric metrics and how it improves sales and experience by elevating a $35 to $42 million store
• Performs Leader on Duty responsibilities, ensuring all store teams are meeting expectations for productivity, guest service, and safety

Duarte, California

• Executive Intern (Rotational Roles mentored by ETLs or manager in each department: General Merchandise, Speciality, Guest Experience, HR)
• Continually guiding and participating in team member's performance and recognition and overall review
• Implementing strategic objectives into daily workflow such as improving guest satisfaction and experience in-stores, developing action plans that adjust to the amount of workflow and team members for that day
• Optimized efficient operational processes into a team member's workload such as reducing the time to stock shelves by proper techniques and reducing wasted movement
• Understanding how each process affects the next and how it affects the whole store collectively

Brea

• Assist in any positions to ensure that guest receives the best customer service
• Understands the operations of the business to keep it working efficiently and effectively
• Builds relationships with coworkers to understand their strengths and weaknesses
• Ability to interact with customers on a daily basis making sure that they are treated with the finest southern hospitality/customer service and a great dining experience
• Supervises 10-30 team members

Brea

• Interact with guest
• Excellent knowledge of menu
• Ability to think quickly and make decisions
• Read and understand guest to ensure great service and hospitality

Brea

Take phone ordersInteract with customersComplete, pack order for guestsBring guest to their tablesWipe down tables, seats, BBQ sauces, menusBus food from the kitchen to the tablesSet up proper table

Greater Los Angeles Area

• Shadowed different senior managers throughout areas of HR
• Worked with Benefits & Compensation Team: understood the process of new hires from background check with E-Verify to COS forms, leave of absent procedures, stored files such as I9/W-4 forms, offer letter, COS/LOA.
• Worked with Talent Acquisition Team; assisted in phone screening, used TextRecruit to contact interested candidates, looked through resume qualifications, sat in multiple interviews.
• Worked with Employee Relations Team: conducted/led a new hire orientation, exposed to exit interviews (non-voluntary, voluntary), inputted information on ADP, ICIMS, Successfactor, understood progressive disciplinary.
• Projects Completed: New Hire Orientation, found different residency programs that could implement AHF into their rotation, minimum wage project

Greater Los Angeles Area

• Data entry into a database
• Cross reference information

Pomona, CA

College Basketball PlayerLifts weights, condition to be in top performance, practices with the team dailyCompetes in the CCAA conference along with competing in the NCAA Division Two Tournament

Monterey Park, CA

Laid, taped down protective covering over surfaces that may be exposed to paint drippingsPainted multiple surfaces using acrylic paint and finisherFamiliar with hand brushes and high powered sprayer

Bachelor Of Business Administration (Bba), Business Administration And Management, General, Sophmore

Activities and Societies: Cal Poly Pomona Collegiate Basketball July 2015- July 2017 Cal Poly Pomona, Alpha Phi Omega Service Fraternity.

High School Diploma, 3.5

Activities and Societies: ASB Boy's Commissioner, Mark Keppel HS, Alhambra, CA Sept 2015-May 2016 High School Varsity Basketball, Mark.