Denise Bertram Email & Phone Number

Lead morning meetings reporting daily productivity, providing suggestions with encouragement to ensure compliance and increase yield, as well as educating new/updated guidance from corporate and answering questions.Trained 5 new employees with operational procedures for electronic medical procedures, processing request, ensuring HIPAA compliance, and.

Ran up to 15 computer aided retrieval tools that automatically pulled and attached appropriate patient records to, on average, 1,500 individual medical record requests per day. Performed quality control measures and problem solved any technical errors with the technology department to ensure that all computer aided retrieval tools were operational..

Produced up to 50 medical records per day, delivered results for attorneys, subpoenas, patients, disability claims, hospitals, healthcare centers, etc. Maintained 100% accuracy with data entry when documenting over 125 medical requests per day while verifying the date(s) of service is correct.

Richmond, Virginia, United States

Quality control measures performed by ensuring up to 30 medication authorizations are accurate and complete per shift using a scorecard, on average 600 authorizations per month.Responsible for resolving any conflicting medications with the provider and/or client by confirming findings with the pharmacist on shift.

Ashland, Virginia, United States

Represented the company by establishing rapport with clients by providing excellent customer service with up to 15 clients a shift, including conflict resolution and answering questions.Maintained high quality standards for 1,000+ various types of medications, safely handling and sealing up to 40,000 pills per shift using a blister packing machine.