Bertram Henry Iii Email & Phone Number

Tysons Corner, Virginia, United States

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Responded to customer requests for products, services and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Answered product and service questions, suggesting other offerings to attract potential customers. Updated account information to maintain customer records. Recommended products to customers, thoroughly explaining details. Recorded account information to open new customer accounts. Collected and analyzed customer information to prepare product or service reports. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Processed customer adjustments to maintain financial accounts. Followed up with customers about resolved issues to maintain high standards of customer service. Investigated and resolved customer inquiries and complaints quickly. Met customer call guidelines for service levels, handle time and productivity. Delivered prompt service to prioritize customer needs.

Mclean, Virginia, United States

Bethesda, Maryland, United States

Extremely familiar with the Foot Lock point of sale system Adept at managing inventory Strong upselling skills Excellent with accessories sales Strong team player Excellent communication skills Willing to work holidays and weekends Greeted customers in a timely fashion while quickly determining their needs Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Built strong relationships with customers to increase likelihood of repeat business.