Bertrand Muller Email & Phone Number

Wintzenheim, FR

Digital Transformation: - Improving the customer experience on Animotao's B2C e-commerce platform - Implemented a "Customer Self-Help" system to reduce the intervention time of the organization's experts with customers - Upgraded and enhanced the e-commerce site to increase the conversion rateCommercial: - Expanding the network of resellers and.

Strasbourg, Grand Est, France

Samognat, Auvergne-Rhône-Alpes, France

Amélioration de l'expérience client sur la plateforme e-commerce de AnimotaoMise en place d'un système de "Customer Self-Help" pour réduire le temps d'intervention des experts de l'organisation auprès des clients

Strasbourg

• Hired to support the Facilien startup transition from B2C towards B2B
• Evolution proposal of the Marketing and Communication function
• Sales activity
• Set up of innovative solutions in the home care domain which leaded to a funding of 1,2M€ for the development of a Regional Home Care Service Platform.

Strasbourg

• Recruited to complete the technical developments of the key projetcs to roll out the solutions
• Roll out of an application to collect the patients parameters by the home care nurses (60 nurses and 300 patients).
• Study and set up of software prototypes to manage data coming from clinical studies (Clinnova transnational project for auto-immune deseases study)
• Proof Of Concepts creation to demonstrate the end to end operational reality of the inesia platform

Strasbourg

• Recruited to create a Building Information Modeling platform for subscribers (architects, engineering companies, building firms) of Pôle Energivie
• Set up of the collaborative digital BIM platform based on a market SaaS solution
• Business plan for the platform and associated services (market, value proposition, financial analysis)
• Collaboratives methodes studies and enhancement

Mulhouse

• Roll out of core network high availability systems
• In charge of a 45 personnes et de 4 managers team, Revenu 15M USD/an
• Team bulding, planning, individual and global performance monitoring
• Delivery quality assurance

Mulhouse, Grand Est, France

• International team building (40 personnes): France, UK, Russie, India, Tunisia, Singapor, USA, South America, China
• Outsourcing in India
• Collaboratives team development methods
• Coaching of leaders and managers

Mulhouse Area, France

Project Management on complex monitoring projects Pre-sales activity for monitoring solution, sale support, quotation and offers, product demos

Mulhouse Area, France

Customer reporting on the live system status and projects on SAP systemsCustomer Relationship Management,

Mulhouse Area, France

Development and integration projects in the civilian an military 3D simulation,Offers for RFQs, set up of development and deployment plan, Collaboration with Loockhead Martin

Master’S Degree, Communication And Media Studies, Master 2

Oriented towards the corporate and institutional communication exercised in agencies and companies Corporate and image strategy Internal.

Mastère "Eco-Conseiller"​, Environmental Studies / Sustainable Development, Développement Durable / Sustainable Développement

Executive Master Of Business Administration (M.B.A.), Business Administration And Management, General, Emba