Bertus Tempelhoff Email & Phone Number

Bethesda, Maryland, United States

Silver Spring, Maryland

Optimize the service delivery of standardized reporting on a monthly/quarterly/yearly and/or ad-hoc basis, document metrics and measurement definitions, reporting processes and applications.Provide analytical and decision-making support.Create, maintain and distribute reports to facilitate forecasting, monitoring of performance.Develop a suite of.

Silver Spring, Maryland

• Directly supervise four staff members: Hostel Quality Evaluator, Hostel Support Coordinator, Sustainability Lead, and Network Hostel Support Coordinator.
• Collaborate across teams, in a matrix management structure, to share information and collaborate on new ideas.
• Coordinate the biennial North American Managers Meeting (NAMM), including site selection, logistical management, and content & agenda development.
• Assist General Managers to champion the service elements of the property and company objectives.
• Develop/implement operating processes and work plans in conjunction with Regional Vice Presidents and hostel general managers.
• Oversee the collection of data for the Hostel Services department as well as for the Board Meeting reports through Salesforce.

Silver Spring, MD

Highlight: Chair, International Youth Hostel Federation’s (IYHF) FreeNites & More Task Force, Global Member Loyalty Program.

Silver Spring, MD

Highlight: Implemented the Hostel Department Databases, streamlining the data management process significantly and enabled the department to provide fast, up-to-date and consistently accurate data upon request.

HI-Washington DC

Highlight: Moved the store from the Potomac Area Council to the hostel, establishing and documenting standard operating procedures.

HI-San Diego Downtown

Highlight: Member of the team that opened the hostel in 1997.

Mossel Bay, South Africa