Besfry Dania I. Email & Phone Number

Jakarta, Indonesia

Gathering requirement and understanding Corporate Customers business process• Giving the right business solution• Coordinating system integration until post-implementation technical support Initiate new business solution for Corporate Customers• Continuous collaboration with business and product team to set project / feature development priority and solution delivery• Manage end-to-end project• Communicate with customers' technical team• Issues handling support and new improvementTools : Notepad++, CRM, Cisco, Winters, Ms. Teams, Back Office, SQL

Jakarta Selatan, Jakarta Raya, Indonesia

- Social Media Operations, Analyst for Shopee Indonesia, part of Sea Group.- Adept in social media response in multi-channel social media platforms (Twitter, Instagram, Facebook, TikTok)- Reach daily achievements with the AMB system (QA score, CSAT, Productivity or Achieve KPI 90%, ZTP, FCR, and attendance) and for the user or customer engagement to become a comfortable and full friend. Then, Handle the escalation case and complete the service restore- Achieved an average of 600 tickets on Salesforce per week, addressing user inquiries, promoting business to efficiency and accuracy, with up-to-date product knowledge- Being part of social media operations team in one of the largest e-commerce companies in Southeast Asia & Latin America (LATAM)- Social media engagement & contentTools : Salesforce, Bluestack, MessageBird, Inhouse Shopee, Google Data Studio, SQL

recruitment positions at the staff level who act as the front line in product information services and banking transactions by prioritizing service excellence. Equipped with education and training that is concentrated in the areas of funding and credit.- Equipped with education and training that is concentrated in the areas of funding and credit.- Analyze and handle corporate banking customers (transactions, systems and processes)- Assist customers when there are system problems (locked cash management, still login, and failed transactions)Handle customer cases via email and helpdeskTools : Prime Cash, CMS, Avaya, on5, Avaya support

Area Dki Jakarta

Selected more than a thousand applicants, create diplomatic content between the Embassy of the Republic of Korea in Indonesia with Indonesia culture and history.- Our daily goal is to provide information by creating diplomatic content between the Embassy of the Republic of Korea in Indonesia and Indonesian culture and history.- Create content planning for embassy social media accounts- Deliver mock up/story board creative to graphic designer/animator- Copywriting for captionsReport on the growth and engagement rate of embassy social media accounts

Activities to plan, work on, and supervise a business or business on an information media platform that updates about information on higher education, campuses, scholarships, internships and self-development training as well as tools for student interests and talents.