Beshir Dure Email & Phone Number

As a customer service representative, the ultimate responsibility for the day-to-day operations is working towards and exceeding performance targets by ensuring consistency when dealing with customer queries and complaints. Handling issues with minimum hassle by acting promptly and effectively. Recording complaints and communicating with managers to raise issues and to solve immediately. Also, working in-store, along side team members to better understand and strengthen my operations knowledge, such as food and portion control, hygiene and food safety, taking customer orders and upselling. Overall, using people skills to ensure a positive connection with customers delivering exceptional service for their return.

Greeting patients and welcoming all queries. Answering phone calls, handling and responding to correspondence, maintaining patients’ records and scheduling appointments. Interpreting optical prescriptions written by optometrists and taking facial measurements to ensure correct fit and positioning. Assisting with vision tests and demonstrating to patients how to use and care for contact lenses aswell as advising patients on various types of lenses and spectacle frames. Liaising with sales representatives from vision care products suppliers.

Duties included performing all store functions, including opening and closing. Merchandising and ofcourse selling. Meeting individual sales goals and helping other team members. Most importantly, understanding customers’ requirements to recommend select and help locate the right product for them. Answering their queries and communicating clearly the features and benefits of each product. Tailoring my customer service to ensure it is personalised and best suits the individual.

Uxbridge

Gained experience behind the counter handling client prescriptions, operating around private and confidential information taught me to be vigilant and sharpened my accuracy skills. My duties included checking and pricing goods, shelving and learning about medicines and vitamins, delivering medication to patients and collecting prescriptions from surgeries.

Adapting to suit and understand customer requirements. Operating on tills, taking part in promotion nights and working with stock. Taking part in over nights to support my team members and speeding up operations. Providing advice on suitable products for each customer.