- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.- Be the primary point of contact and build long-term relationships with clients.- Develop and manage a detailed project schedule and work plan.- Measure project performance to identify areas for improvement.- Manage multiple projects and relationships simultaneously.- Collect, track, and analyze large amounts of data.- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.- Maintaining an accurate and updated database of client information.- Manage the financial issues between the client and the financial department- Prepare, file, and retrieve Custody-related documents, like Invoices, salaries, Boxes, uniforms, Loans.- Handling complaints and concerns about couriers.- Grow Current Accounts Revenue.

- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.- Be the primary point of contact and build long-term relationships with clients.- Develop and manage a detailed project schedule and work plan.- Measure project performance to identify areas for improvement.- Manage multiple projects and relationships simultaneously.- Collect, track, and analyze large amounts of data.- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.- Maintaining an accurate and updated database of client information.- Manage the financial issues between the client and the financial department- Prepare, file, and retrieve Custody-related documents, like Invoices, salaries, Boxes, uniforms, Loans.- Handling complaints and concerns about couriers.- Grow Current Accounts Revenue.

- Handle the full recruitment cycle by posting ads, HR interviewing & evaluating of selected candidates, and managing the hiring process.- Responsible for all Personnel activities.- Communicate effectively with employee requests regarding human resources issues, rules, and complaints.- Coordinate employee development plans and performance management.- Manage the organization’s employee database and prepare reports.

- Handled Customers Complaints.- Investigate and check Quality errors.- Deliver feedback to customers via phone or SMS.- Responsible for complaint resolution within the identified service level.- Perform required troubleshooting with the customers.- Ensure the highest quality of the resolution of complaints to avoid repetition.

- Handle Customers Service Requests.- Handle Customers Network Complaints.- Escalating Cases to Vendors.- Escalate individual or global complaints to related support teams (IT, Network, Marketing & external vendors) for resolution and root cause analysis.- Run all needed reports to monitor the about to breach SLA cases that should be handled through internal or external teams to insure handling of the complaints within SLA.

- Handle VIP & Diamond Customers.- Handle Etisalat Cash Inquiries, Requests, and Complaints.- Handle Technical issues for Mobile Internet.- Answering phones from customers professionally and responding to customer inquiries and handling complaints.- Providing customers with Etisalat services and product information.- Identifying, escalating priority issues, and reporting to the concerned departments.- Routing inbound calls to the appropriate resources whenever needed.- Following up on complicated customer calls where required.- Obtaining and evaluating all relevant data to handle complaints and inquiries- Recording details of comments, inquiries, complaints, and actions taken.

- Handle Customers Inquiries, Requests, and complaints.- Handle Technical issues for Mobile Internet.- Providing customers with Etisalat services and product information.- Following up on complicated customer calls where required.- Obtaining and evaluating all relevant data to handle complaints and inquiries.