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Beshoy Ebeed is listed as Senior Key Account Manager @ OutHyre | EX: Complaints Management Team @ Etisalat Misr. at OutHyre, based in Egypt, Egypt, Egypt. AeroLeads shows a matched LinkedIn profile for Beshoy Ebeed.
Beshoy Ebeed previously worked as Senior Key Account Manager at Outhyre and Key Account Manager at Outhyre. Beshoy Ebeed holds Bachelor Of Arts, English Language And Literature, General from Minia University.
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As a Senior Key Account Manager at OutHyre, I am responsible for delivering exceptional client service and maintaining long-term satisfaction for key accounts. I have excellent communication and organizational skills, as well as a strong attention to detail. I have a background in the telecommunication industry, where I started as a customer care advisor and later transitioned to a role in complaints management and quality assurance. This experience has equipped me with the ability to effectively address and resolve client concerns and complaints, as well as conduct thorough investigations and audits. I have also developed and managed multiple projects and relationships simultaneously, and collected, tracked, and analyzed large amounts of data. I am motivated by the opportunity to add value to my team and organization, and to enhance their reputation and performance.
Listed skills include Leadership, Auditing, Management, Teamwork, and 8 others.
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- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.- Be the primary point of contact and build long-term.
Giza, Egypt
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.- Be the primary point of contact and build long-term.
Giza, Al Jizah, Egypt
- Handle the full recruitment cycle by posting ads, HR interviewing & evaluating of selected candidates, and managing the hiring process.- Responsible for all Personnel activities.- Communicate effectively with employee requests regarding human resources issues, rules, and complaints.- Coordinate employee development plans and performance management..
- Handled Customers Complaints.- Investigate and check Quality errors.- Deliver feedback to customers via phone or SMS.- Responsible for complaint resolution within the identified service level.- Perform required troubleshooting with the customers.- Ensure the highest quality of the resolution of complaints to avoid repetition.
Giza Governorate, Egypt
- Handle Customers Service Requests.- Handle Customers Network Complaints.- Escalating Cases to Vendors.- Escalate individual or global complaints to related support teams (IT, Network, Marketing & external vendors) for resolution and root cause analysis.- Run all needed reports to monitor the about to breach SLA cases that should be handled through.
- Handle VIP & Diamond Customers.- Handle Etisalat Cash Inquiries, Requests, and Complaints.- Handle Technical issues for Mobile Internet.- Answering phones from customers professionally and responding to customer inquiries and handling complaints.- Providing customers with Etisalat services and product information.- Identifying, escalating priority.
Egypt
- Handle Customers Inquiries, Requests, and complaints.- Handle Technical issues for Mobile Internet.- Providing customers with Etisalat services and product information.- Following up on complicated customer calls where required.- Obtaining and evaluating all relevant data to handle complaints and inquiries.
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Beshoy Ebeed works for OutHyre.
Beshoy Ebeed is listed as Senior Key Account Manager @ OutHyre | EX: Complaints Management Team @ Etisalat Misr. at OutHyre.
Beshoy Ebeed is based in Egypt, Egypt, Egypt while working with OutHyre.
Beshoy Ebeed has worked for Outhyre and Etisalat Misr.
You can use AeroLeads to view verified contact signals for Beshoy Ebeed at OutHyre, including work email, phone, and LinkedIn data when available.
Beshoy Ebeed holds Bachelor Of Arts, English Language And Literature, General from Minia University.
Beshoy Ebeed is listed with skills including Leadership, Auditing, Management, Teamwork, Social Media, Microsoft Excel, Communication, and English.
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