As the Process Automation CoE Leader at Globe Life, I lead the development and implementation of advanced automation solutions to streamline business processes, improve efficiency, reduce costs, and change culture. My role involves managing a team of skilled professionals and fostering a collaborative environment with multiple departments to identify opportunities for automation and develop tailored strategies to optimize operations. Overall, my efforts help enhance the company's productivity and profitability.Some responsibilities include:1. CoE Development2. Team Leadership3. Automation Design & Development4. RPA Tools & Technologies5. Change Management6. Continuous Improvement7. Stakeholder Engagement8. Performance Metrics9. Training and Talent Development10. Process Identification

Cost Optimization- Review OMI pyramid for multiple clients to determine areas of cost optimization including cost model, travel, team grades, resource types, tenure and billable / non-billable. Resulted in over $10M in identified savingsTelecom Refresh- Initiation, design, budgeting, scheduling, execution and management of a Telecom refresh of PBX, cabling, and Cisco VOIP phones for Keck and Norris hospitals at the University of Southern California. Assisted with the development of the architecture design. Managed the $4.5M budget including quotes, PO’s, and invoicing. Worked with the contracting department to address SOW changes due to scope increase.OpenSpecimen Biorepository for COVID research- The biorepository was created to address an urgent need to learn as much as possible about the COVID-19 virus in order to develop improved detection methods, prevention strategies, and treatments. Involved developing documentation to support requirements to get private and government funding. Developed project requirements including budget, scope, data and system needs and security. Managed the development of the Cloud and On-Premise environments including architecture, configuration, scheduling, and resourcing.Unified Communications- Planning, implementation and management of image archiving and disaster recovery for multiple hospital systems including Tenet, Catholic Health Initiatives, and Quorum Health. Integration of various PACS and LifeImage systems.DoseMonitor- Process development, planning, contract management, cost tracking, and implementation of dose monitoring for 26 hospitals in the Catholic Health hospital system. Oversaw the implementation of VMs, SQL, RDP and VPN for the backend systems. Managed the device integration (MRI, CT, DX, RF, XA) and common study name consolidation and clean

FWISD Data Center Move● Directed the development, planning and execution of Fort Worth Independent School District data center move including all engineering, layer 1, and logistics. Due to success of the move, was able to identify new business updating FWISD infrastructure.AT&T / Sysco Foods Voice Managed Services● Oversaw the design and implementation of a new managed services for voice on-boarding that provided monitoring for Sysco Foods through AT&T. Scope of the project included the process development, procurement, vendor management, e-bonding, alarm threshold strategy, and opportunity development. The system provided an $4.2M in cost reduction.

Video Telepresence / WebEx Project● Managed the analysis and implementation of a multi-market video telepresence and WebEx migration for Conifer. Project involved working closely with vendors with equipment purchase and installs, overseeing network and firewall changes, developing the migration plan for WebEx, directing the implementation and migration, creating documentation and CBT’s and developing a training plan. The new system saved $4.7M for 2017.Cost Elimination Portfolio● Led the development of a $94M cost reduction for Tenet Health. Cost elimination included technology business management, application realization, contract normalization, operation optimization, and account policy normalization. Conducted financial forecasting, trending and provided tracking reports. Collaborated with senior management to develop task detail, ROI, and continuing status.Application Retirement Program● Directed the Application Retirement Program for Tenet Health to archive legacy data required for regulatory and legal compliance of 21 applications across 16 hospitals. New program provided for $7.5M in licensing, support and infrastructure savings annually. Streamlined the factory process to more efficiently archive legacy applications which increased production of application retirement from one to three applications while preserving the current resource pool. Established training and support standards. The new system managed and tracked a $2.9M budget and provided financial and ROI reporting. Practice Manager● Created marketing and training tools to support Information Lifecycle Management practice for Dell Business Intelligence and Analytics as it relates to archiving, retirement, test data management, and big data analytics. Facilitated management and sales personnel in providing case studies, white papers, service offerings and sales presentations.

Supervised multiple projects within a $60M Global Security Program to re-design legacy security infrastructure across Experian's multi-national network and increase new controls for emerging threats. Developed strategic plan and program requirements, managed budgeting (OPEX and CAPEX) and executed security integration projects for various business organizations across all global locations. Directed large multi-national teams. ● Designed and implemented Web Gateway and WCCP to guard against threats and targeted web attacks.● Oversaw the design, planning and execution of Cisco’s Global Network Admission Controls (NAC) solution to address security policy compliance for wired and wireless networks.● As part of the acquisition and integration of a healthcare company directed the design, migration and implementation of a Disaster Recovery Infrastructure Network Data Center. ● Oversaw the CheckPoint Firewall design and refresh of core network and the replacement of over 70 firewall clusters to address capacity and readiness for Firewall Identity project.● Developed Active Directory User and Group model for standardizing user/group creation of all programs and projects globally.● Directed the global product design and migration of over 3000 UNIX servers from local accounts to Active Directory Users and Groups utilizing the Centrify product. Simplified the overall support structure and eliminated redundant security organizations.● Re-designed and consolidated hundreds of VLANs to simplify administration and effectiveness of the VLANs. Final implementation was less than 60 VLANs● Oversaw the re-design and implementation of a secure global wireless network utilizing Cisco ISE, AnyConnect, and NAM profiling to over 16,000 users.

Bristol Meyers Squibb – Program Manager● Managed the process development, program planning and execution of pervasive wireless program that supports the survey, design, implementation, and maintenance of 3,400 redundant access points and supporting technology. This technology initiative accounts for $12.1M of cost reduction. Bristol Meyers Squibb – Global Refresh Manager● Managed daily operations and planning of the Global Technology Refresh project. This multinational strategy refreshes all out-of-support and end-of-life technology including WAN / LAN, Voice and the Extranet. The technology initiative accounts for $13M of cost reduction per year. ● Develop the project and product life-cycle process for the Project Management Office Process. Addressed the workflow, RASI Model, training and materials. Initiative saved the company $6.1M in labor costs. ● Provided technical assistance in running the daily operation of SharePoint Central server.Cadbury – Program Manager● Contract Management – Develop documentation and processes to address multiple contract dispute items, including reporting, manage and monitor, WAN and LAN transformation. Work with the client to mitigate various issues and help to remediate a workable solution.● New Demand Project Management – Project Manager over new projects that fell outside the standard contract. This includes WAN and Video planning and implementation, wireless network implementations, and IP compression testing and implementation. Accounts for approximately $10M in yearly cost reduction.● Process Development – Develop the New Demand and Transformation process for Americas, EMEA, and APAC. Work with the various business units to develop workflow, RASCI, design documents, and execution plans.

● Directed the Intelligent Call Routing system including managing 23 internal and external resources and a budget of $12M. Developed the business requirements and project plans. Managed vendor relationships with AT&T and Verizon. ● Planned and executed IT expansion of the Expedia Hong Kong office that included coordinating technical resources for design, procurement and implementation. ● Managed the Data Center Consolidation / Disaster Recovery project that included planning the network engineering implementation and schedule for the data center design and build out. Oversaw the corporate application move from Dallas to Chandler including various back-end applications and SQL databases. ● Planned, scheduled and implemented the migration of Hotels.com databases from SQL 2000 to SQL 2005● Managed the ITO Project for IT Help Desk Outsourcing for the service delivery organization.

● Designed and executed a SMS 2003 project for Alliance Data’s 12 markets with over 4000 clients. Developed architecture and implementation documentation for configuration of one central site server, 11 secondary sites, various management points, reporting and distribution servers that utilize Windows 2003. Configured SMS for static and roaming advanced client installation via Active Directory and Group Policy. Utilized SMS/SCCM for hardware and software inventory, package distribution, patch management, remote control, asset reporting and software metering.

RIS/PACS Project● Directed the installation and workflow changes of IT based dictation systems for radiologists and transcriptionists at multiple sites. ● Implemented and provided continuous improvements of workflow, methodologies and technology related to doctors and transcriptionists at clinical sites by developing turnkey solutions.● Managed IT support for Physician Service Team through continual communication to satellite offices and issue resolution. Developed relationships with over 60 physicians at nationwide subsidiaries through communication and issue resolution. ● Implemented RIS/PACS and dictation solutions at over 25 clinics for six major subsidiaries. This included a product that melded the three solutions together for improved physician satisfaction.● System efficiency increased doctor productivity and increased revenue by approximately $17M per year.● Implemented Remote Installation Services through Active Directory including remote application installation, group policy, and security policies for desktop and field management. Utilized PatchLink, a Microsoft and 3rd party patch management tool. Saved the company $1.7M in support costs.Help Desk Project● Assessed Active Directory, SMS, Network Infrastructure, and WhatsUp Pro to work in conjunction with the HelpSTAR product for support and network management. Conducted extensive audit of current environment using 3rd party tools. Made implementation changes to Active Directory, SMS, and WhatsUp Professional.● Maintained communication with staff at all levels regarding internal issues and external developments. ● Provided leadership to the Clinical Information Systems group by managing resources and developing new processes for better efficiency and performance.● Spearheaded operational planning and execution to enhance profitability, productivity, and efficiency.

eCommerce RFID Integration ● Developed smart card and RFID technologies that enabled event planners to provide business and stored value cards to customers during events. Cards could be plugged into customer’s computers and redirected to retail specials and stores.● Developed new business lines including a $1.2M dollar RFID / Smart Card development contract.● Oversaw multiple projects that encompassed network infrastructure, web and application development for customer eCommerce sites.

● Coordinated with project managers to organize development, design, testing and implementation tasks for the NMS/NOC, Integration and Test, and Field Certification Testing projects utilizing various systems including NetCool, Remedy and NerveCenter.● Designed and presented SMS implementation plans for a major health system.● Performed assessment of network infrastructure systems to alleviate the core system connection degradation for a major oil company. ● Utilized network sniffer and Fluke diagnostic tools to determine problem areas and made appropriate corrections to the systems, hardware and routers.● Supervised scheduling, budgeting, cost tracking, reporting, procurement, and documentation. ● Provided budget and control cost management for projects ranging from $100K to $4.7M