Bessie Mkumla

Bessie Mkumla Email and Phone Number

Project Manager , strategy, customer experience design @
Bessie Mkumla's Location
Ballito, KwaZulu-Natal, South Africa, South Africa
About Bessie Mkumla

Genex Insights is a leading Market Research and Customer Experience Management firm with a firm focus on leveraging their leading technologies and methodologies to deliver faster, better and more affordable insights to their partner companies than any other provider.Have grown from the Merger of two specialist firms, TMS Research and Thirty by Thirty, Genex Insights understands two of complex areas intimately setting them apart. With in-house field work and voice of the customer capabilities as well as a plethora of research skills and projects under their belt, they are truly distinct.SpecialtiesMarket Research, Voice of the Customer, Customer Experience Management, Customer Centricity, Segmentation

Bessie Mkumla's Current Company Details
Ziduli Capital

Ziduli Capital

Project Manager , strategy, customer experience design
Bessie Mkumla Work Experience Details
  • Ziduli Capital
    Project Manager, Facilities, Strategy
    Ziduli Capital Jan 2020 - Present
    Durban North, Durban, Kwazulu-Natal, South Africa
    Stakeholder engagement, strategy, project management, 25% year on year increase in customers. Subcommittee member that reports to the board and shareholders.
  • Vodacom
    Senior Specialist - Digital Customer Experience Commercial Operations
    Vodacom Feb 2016 - Mar 2019
    Johannesburg Area, South Africa
    Using NPS research to apply management consulting models within the business to improve the customer experience and customer experience journey design. Project management using agile and being a scrum master across internal and external stakeholders to uncover and resolve business challenges that affect customer experience. NPS analysis to apply change management to call centre, retail and internal departments through workshops and training.
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  • Metrofile
    Account Manager And Business Development
    Metrofile Mar 2012 - Mar 2014
    South Africa
    • Managed a large portfolio of clients to retain business• Training clients on software, administration and data management • Upselling solutions to existing accounts• Business Development• Minimize loss and maximize revenues with revenue growth being the key performance indicator.• Retain and record any and all customer and market intelligence• Produce weekly reports and forecastsWon trip to Victoria falls for top account manager and sales
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  • Ac Nielsen
    Senior Account Executive
    Ac Nielsen Jul 2010 - Jul 2012
    Ormonde
    Analysed Advertising spend and data for client and identify media trends in the industry,assist in applying the data to support their integrated marketing communication plans.Training clients on Nielsen Software, nurturing and growing the business as well as cross selling software.Maintaining and growing agency relationships and direct clientsManaging contracts and renewals
  • Primedia
    Key Account Manager
    Primedia Aug 2008 - Aug 2010
    Johannesburg Area, South Africa
    Outdoor media account manager and business developmentManaged a portfolio of clients mainly Public Sector and FMCGConceptualizing creative campaigns and executionsPresenting below the line strategiesSales forecast reports
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  • Vega - Imagination Lab
    Recruiter And Trainer
    Vega - Imagination Lab Jan 2007 - Dec 2008
    Sandton
    The Imagination Lab lecturer on business communicationLectured the following programs Advertising (NQF 4, SAQA Approved Qualification)Business communication 101Recruited talented young people from previously disadvantage backgrounds into the Vega and helped placed them in advertising agencies
  • Dale Carnegie Training
    New Business Development
    Dale Carnegie Training Jan 2006 - Mar 2008
    City Of Johannesburg, Gauteng, South Africa
    While attending a self development course at Dale Carnegie , I was head hunted by the sales manager for account management and training. I enjoyed a successful period of reaching and surpassing sales and assistant training and account management
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Bessie Mkumla Skills

Social Media Employee Engagement Human Resources Brand Development Sales Positive Youth Development Employee Surveys Market Research Transformational Life Coaching Digital Marketing Advertising Integrated Marketing Strategic Planning Financial Market Research Seo Strategy Creative Solutions Facebook Microsoft Office Market Research Project Management Marketing Training Social Media Marketing Business Strategy Management Neuro Linguistic Programming Marketing Communications Marketing Strategy Presentations Branding And Identity

Bessie Mkumla Education Details

Frequently Asked Questions about Bessie Mkumla

What company does Bessie Mkumla work for?

Bessie Mkumla works for Ziduli Capital

What is Bessie Mkumla's role at the current company?

Bessie Mkumla's current role is Project Manager , strategy, customer experience design.

What schools did Bessie Mkumla attend?

Bessie Mkumla attended Wits School Of Governance, University Of South Africa/universiteit Van Suid-Afrika, Vega, Inlp.

What skills is Bessie Mkumla known for?

Bessie Mkumla has skills like Social Media, Employee Engagement, Human Resources, Brand Development, Sales, Positive Youth Development, Employee Surveys, Market Research, Transformational Life Coaching, Digital Marketing, Advertising, Integrated Marketing.

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