Collaborated with cross-functional teams to identify cost-saving opportunities through process improvement initiatives, resulting in net savings. Also Developed and implemented a comprehensive risk assessment framework for the internal audit process, resulting in a 30% reduction in audit findings and a savings benefit in potential fines. Streamlined internal audit processes by implementing automated procedures, reducing time spent on non-value-added tasks by 40%.Managed the successful delivery of multiple offshore data network projects for improvements in network reliability and capacity. Created and executed a comprehensive plan to identify and remediate 50% of stale object groups on a yearly basis, reducing rule complexity by 30% and increasing Palo Alto firewall performance by 20%. Implemented security protocols for network access control, resulting in zero unauthorized access incidents in the past year.Developed and executed a comprehensive change management plan for a large-scale network implementation project, with 0% post-implementation issues and a 25% increase in user adoption rates. Identified key stakeholders and conducted targeted communication efforts to ensure all impacted parties were informed and engaged throughout the change process, resulting in a 90% satisfaction rate among users.Developed training materials for team members on best practices for object creation and deletion, resulting in a reduction of errors by 60%. Owned and executed comprehensive training programs for offshore teams on network monitoring, resulting in a 40% increase in technical skills and knowledge among team members.

Worked on hybrid technologies from various towers including Network, Database and Windows incident management.Increased customer retention by 15% by proactively monitoring and resolving technical issues before escalation, resulting in a decrease in critical incidents by 50%.Implemented a mentorship program for junior team members, resulting in a 20% increase in productivity and a more positive team dynamic.Developed and executed a training program for end users on best practices for knowledge base access and utilization, resulting in increased employee satisfaction with the system.

Resolved 95% of Active Directory user requests within SLA through efficient troubleshooting and collaboration with cross-functional teams, resulting in increased user satisfaction.Developed and delivered training sessions for first-level support teams on incident management best practices resulting in a 20% improvement in first-call resolution rates.Monitored and ensured uptime of critical enterprise systems, resulting in a 99.9% availability rate for over 500+ users across multiple global locations.

Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.Prioritized initiatives to increase success rates of strategic projects.Optimized customer experience by delivering superior services and effectively troubleshooting issues.