Fabio S Email & Phone Number

Horsham, England, United Kingdom

• Designing, implementing and maintaining all graphical assets• Optimizing web loading with image compression integration • Building CRM and setting up back end, including advanced configuration and admin panel• Updating plugins and maintaining front end

• Resolving complex customer challenges using strategic, innovative approaches.• Streamlining internal escalations, fostering customer loyalty and satisfaction.• Serving as key escalation point for intricate inquiries, providing expert solutions.• Contributing to collective targets in high-pressure situations, promoting team synergy.• Proactively acknowledging and examining customer feedback.• Identifying potential issues, proactively escalating to Care team management.• Recognizing and seizing opportunities for policy enhancement.• Engaging in corporate activities, fostering a collaborative work environment

Ealing, England, United Kingdom

• Responding to calls for help from the public• Investigating crimes and offences• Interviewing suspects and making arrests• Foot and vehicle patrols• Anti-Robbery initiatives• Controlling traffic and crowds at large public events and gatherings• Assisting in the event of accidents, fights and fires• Road safety initiatives• House-to-house enquiries Helping ensure public safety and security at both local and major events• Presenting evidence in court• Taking part in 'Hotspot' operations to tackle underage drinking, criminal damage and nuisance/public disorder• Offering crime prevention advice and promoting property marking initiatives

• Airbnb TNS Department (Trust and safety)• Handling users’ financial details and process pay-outs• Investigating users’ behaviour and taking actions accordingly• Identifying and escalating issues appropriately• Composing thoughtful and accurate messages or customize prepared responses to customer emails• Researching information and troubleshooting problems using available resources• Arbitrating in situations between users• Managing issue investigations and processing refunds to mitigate losses• Proactively and independently working to meet targets and goals (KPI)

Bachelor'S Degree, Business Management

Special Constabulary Training, Critical Incident Response/Special Police Operations