Beth Coppin Email & Phone Number

A Call Center to support the members needs and questions. Accept the payments for the consumer loans. Transfer of Calls as to various Departments as needed and discuss the products.

United States

As a Branch Manager, I excelled in leading a dynamic team and delivering exceptional results in loan processing and customer satisfaction. I specialized in investigating self-employed borrowers from diverse ethnic and religious backgrounds, conducting thorough research on individual tax returns and group characteristics to improve income assessments. My strategic management of employee performance, combined with the implementation of targeted incentive programs, significantly enhanced staff engagement and led to surpassing all team goals. I consistently maintained compliance with evolving guidelines and deadlines, ensuring high-quality work. Notable accomplishments include achieving sales targets, increasing customer satisfaction through effective training programs, and successfully preparing loan files for the secondary market by collaborating with loan officers and processors. Leading a team of seven, I fostered an environment of accountability and excellence that drove the branch's overall success.

United States

As a Mortgage Underwriter, I conducted comprehensive assessments of self-employed borrowers from diverse ethnic and religious communities. My responsibilities included in-depth analysis of tax returns and thorough research into group characteristics, enhancing my ability to accurately assess income and risk. I ensured strict adherence to compliance standards while navigating evolving guidelines, consistently delivering accurate and timely evaluations. I also collaborated with loan officers, processors, and the secondary market to prepare and complete files for purchasable loans. My leadership skills were demonstrated through managing employee performance, implementing incentive programs to boost engagement, and contributing to the achievement of sales targets and high customer satisfaction ratings. Through meticulous attention to detail and a commitment to quality, I played a pivotal role in driving overall lending success.

Toms River, New Jersey, United States

As an Underwriter, I specialized in identifying and mitigating risks associated with regional conventional retail and wholesale mortgages. I performed detailed evaluations and finalizations of mortgage applications, ensuring compliance with company policies, state, and federal regulations. My precision in providing additional clarifications and maintaining the highest quality standards throughout the mortgage purchase process was integral to my success. I managed over 60 initial reviews, conducting comprehensive examinations of loan documents to verify borrower, property, and transaction integrity, aligning with both company and government guidelines. Additionally, I led the training and mentorship of new hires, enhancing their understanding of current procedures and promoting team efficiency. My ability to balance risk assessment with regulatory adherence contributed significantly to the smooth operation of the underwriting process.

Highlands Ranch, Colorado, United States

As a Mortgage Underwriter at HCL, I fostered a collaborative work environment by partnering with loan officers and processors to ensure the accurate, timely, and regulatory-compliant processing of loans. I utilized my deep understanding of lender procedures, policies, and state-specific documentation requirements to enhance loan processing efficiency, significantly minimizing errors and delays. My role involved reviewing loan documentation and making decisive evaluations regarding loan approvals, denials, or suspensions. I was instrumental in decreasing processing times by clearing requested conditions and expediting transactions, leading to smoother operations. I also improved customer satisfaction by consistently providing updates to borrowers and internal stakeholders on loan status. Additionally, I maintained thorough documentation of all processes, reports, applications, and procedures, ensuring strict compliance with both state and federal regulations and minimizing compliance risks.

During a dedicated sabbatical, I provided full-time care for my terminally ill parents, honing a range of transferable skills that are highly valuable in any professional setting. This experience enhanced my ability to multitask effectively, communicate with clarity and empathy, and advocate for patient needs. I developed a keen attention to detail and strengthened my time management skills, ensuring that all responsibilities were handled efficiently and with compassion. This period allowed me to grow personally and professionally while making a meaningful impact on my family's well-being.

Gilbert, Arizona

I assessed and sanctioned nationwide FHA, conventional, second mortgage, and bond loans. I offered expert-level guidance to investors, seeking to maximize organizational profits, mitigate risks, diversify the loan portfolio, and optimize profitability. I provided effective support to loan officers and processors in resolving loan application-related issues while delivering expert guidance on FHA policies and procedures. Furthermore, I coordinated with internal and external stakeholders to maintain meticulous underwriting records.Key contributions of this role:• Arranged effective training and development programs for junior underwriters to drive collaborative work environment, streamline loan processing, and contribute to professional development of employees.• Conducted 45 comprehensive initial reviews and analyses of borrowers' credit, income, and assets to enable data-driven underwriting decisions and decrease likelihood of loan defaults.• Strengthened organization's FHA lending capabilities while minimizing risks and maintaining regulatory compliance.• Achieved FHA Lending authority and deepened expertise in FHA guidelines and documentation review processes to foster loan integrity, strict compliance, and successful secondary market purchases.

Phoenix, Arizona Area

In this role as Underwriter, I committed to ongoing education and examinations to deepen my expertise in the ever-evolving mortgage industry guidelines. I conducted comprehensive analyses of financial data and executed thorough risk assessments to determine borrowers' eligibility for mortgage loans. I collaborated with loan officers, processors, and various departments, ensuring the timely and error-free processing of applications.Accomplishments of this role:• Negotiated and successfully obtained authorizations for loans of $1M and $250K, facilitating borrowers' access to vital financing and contributing to revenue growth.• Created innovative methods for document review to enhance efficiency in case approval, suspension, or denial as well as drive strict adherence to industry best practices.

Tempe, Arizona

Conventional Underwriter for New Construction, Purchases and Refinances. Worked with the Branch Managers, Sales and Peer to assist in the existing and new files as needed. Provided mentoring of the new hires as needed. A part of several new initiatives and programs before being released throughout the company. Managed 2 Processing teams.

Vienna, Va

Discussed the various loan products such as Mortgages, 2nd Mortgages, Auto loans and Consumer loans. Completed applications, issued pre-approvals and walked them thru the process and timeline. The center was both inbound and outbound as needed.

Tyson Corner, Va

Assisted Customers disputes and complaints. Worked directly with the managers in seeking resolution of the various matters such as Fraud, over charges, discrepancies and payments not posted correctly.