Beth Formica Email & Phone Number

• Provided technical assistance to team members and clients in the implementation of marketing initiatives, resulting in system enhancements that saved time and money. • Tested web pages for any order processing issues.• Documented any changes in procedure. Edited existing documents. • Researched and identified initiatives that required new procedures. • Tested new systems or enhancements as needed. • Audited the team’s work product to ensure procedural standardization, quality and timeliness.

Tampa/St. Petersburg, Florida Area

• Coordinated and setup the fulfillment and support of multi-title and single-title marketing initiatives. • Researched and resolved operational issues relating to client’s marketing initiatives. • Trained new team members so that they developed the skills to do the same. • Submitted project requests and worked with local and off-shore programmers to test and implement system enhancements

Tampa/St. Petersburg, Florida Area

• Setup and directed vendor efforts on behalf of external and internal clients. • Formatted and processed information to meet production service levels. • Wrote specifications for programming changes to the vendor, scanner and TRP layouts. • Tested these changes before they were moved into production. • Audited batches for potential problems as well as identified procedural shortfalls. • Communicated with trainers and supervisors to develop plans of action that improved procedures and streamline workflow. • Coordinated and trained co-workers to complete the high-level system adjustments needed for recoveries and projects. • Documented these efforts using Access, Excel, Word and other programs. • Evaluated design reviews for potential processing problems, then made suggestions that streamlined the processing of these designs