Beth Adair Email & Phone Number

Houston, TX, US

Houston, Texas Area

• Operational Responsibilities:
• Developed and implemented a centralized access structure for eighteen cancer specialties while maintaining collaborative relationships with center leadership.
• Developed and implemented a standardized phone tree for centralized access centers to improve ease of access for patients, and obtain telephony data to make necessary improvements and leverage best practices throughout.
• Implemented call recording for in/outbound calls to establish quality and customer feedback (patients, referring providers, and clinic providers) and design strategies for improvement.
• Partnered with Epic system support groups i.e. Cadence, Prelude, and reporting analytics to identify gaps post Epic implementation and develop center specific strategies and tactics for access and desk operations.
• Established key performance metrics, service goals, targets and dashboards to share performance data with all levels of the organizations. Financial Management:

Jacksonville, Florida Area

• Operational Responsibilities:
• Provided leadership and managerial oversight for 10 Desk Supervisors and 140 FTEs supporting the patient-here experience (front/back desk, scheduling) for 13 desk locations and 30+ specialties.
• Implemented a centralized desk structure through collaboration, trust and teamwork among allied health staff, clinicians, providers and administrative leadership; eliminated individual silos between specialties.
• Increased productivity and efficiency through the implementation of the hybrid desk/scheduling position; cross training and flex staffing is now part of the desk culture. For the first 5 years, Desk Operations was able.
• Participated on a multi-phased project (Desk of the Future) to include a centralized patient service center where patients completed information needed for the pre-evaluation appointment in an effort to capture.
• Developed and implemented processes in collaboration with team members, locally and at Mayo Clinic Rochester, to implement an Online Patient Provided Information form and bubble scanning initiative at Mayo Clinic.

Jacksonville, Florida Area

• Office Supervisor, Gastroenterology & Hypertension Nephrology:
• Maintained collaborative relationships with physicians and providers.
• Designed, implemented and promoted changes to improve the quality of the practice by responding to physician and patient concerns related to desk/secretarial procedures.
• Managed desk/scheduling and secretarial areas of Gastroenterology and Hypertension/Nephrology.Office Supervisor, Primary Care:
• Managed desk/scheduling and secretarial areas of Family Medicine and Community Internal Medicine.
• Worked with administrative staff on recruitment, staffing and employee relations.

Jacksonville, Florida Area

• Efficiently managed all secretarial operations.
• Collaborated effectively with management team, consultants and administration.
• Supported departmental and institutional projects, staff recruitment and policy implementation.

Various Positions In Florida, Arkansas, Nebraska And Minnesota

• Served in numerous capacities including nursing home administrator, consultant and director of social services. Accomplishments include:
• Profitably managed day-to-day operations (medical, nutritional and psycho-social needs) for a 120-bed skilled nursing facility including 15 managers and more than 100 employees.
• Designed radio advertisements and newspaper ads for marketing and recruitment projects.
• Interviewed and hired nursing staff.
• Assisted with the development of business plans for the creation of Alzheimer’s disease, Outpatient Therapy and Wound Care specialty units.
• Created training videos and leader’s guide on customer service, labor relations, business ethics and admissions procedures for distribution to more than 600 skilled nursing facilities.

Bachelor'S Degree, Social Work

Master'S Degree, Health/Health Care Administration/Management