Manage service delivery for B2B setups within cloud networking environments.Advise clients on best practices within EDI/B2B relationships.

Perform company website updates and layout modificationsCreate marketing materials and assist with developing marketing strategiesDesign and layout monthly Newsletter using MS PublisherIT support, running Microsoft Office Suite and Mail Exchange Server on internal network MS Small Business Server platform.

Represented IBM's Global Customer Care Organization within the Service Offering Management Team. Accountable for evaluating impact of new Service Offerings and new releases of existing services. Managed funding and resource allocations across all Customer Care geographies.Motivated team of contractors and regulars to develop, support and enhance processes and tools used within IBM's Enabling and Account Support areas. Initiated and trained peer management on headcount and measurement reports to Executives.

Trained and mentored new Project Managers.Delivered several successful project completions for major "Focus Accounts".Interfaced with IBM Sales team to bring customers into "Focus Account" program and provide initial review of project goals.Worked closely with customers to develop project plans and provide on-going status, as well as facilitate a positive and productive long-term relationship.Accountable for bringing internal teams into project plan for appropriate task ownership and deliverables.

AS/400, MULTINET, RPG/400, ANSI X12Worked with Major Grocers, Retail Manufacturers and their trading partners to implement a "Consumer Replenishment Process" Service; being provided by ISSC, via the IBM Global Network and Van/Interconnect Services.Assisted developers on the design of Service, APIs, and EDI document mappings.Developed enabling process flows, as well as daily reports and maintenance strategies for entire service.

AS/400, MULTINET, RPG/400, ANSI X12Collaborated with executives on setting appropriate EDI policies.Trained new EDI coordinator and current technical staff in EDI standards and processes.Directed conversion of Data Center from legacy EDI process to new environment and more efficient EDI approach.Worked with Trading Partners and internal Company divisions processing EDI, including production support, to implement changes to current processes.Implemented new EDI processes from initial fact gathering and analysis, through creating EDI maps and programs, testing and converting to production.Responsible for writing specifications for new EDI projects, acquiring programming assistance and altering existing code as needed.

Participated in design, code, and documentation reviews for new products and releases being developed. Products included Expedites, Service Manager and others.Developed test plans, including estimating man power needs, establishing environment requirements, and assigning tasks to testing personnel.Developed test scenarios for new product functions, setup system environments, and performed function testing.

On contract as IBM EDI Solution Center Enabler; Assisted Trading Partners in implementing EDI with "focus accounts". Various starting stages of implementation on various platforms and software packages. Initial contact through connectivity and translator testing.Worked with Sponsoring customers and their trading partners to provide guidance during Network migrations.Trained and mentored new team members on technical issues and general procedures related to the EDI implementation process.