• Developed and implemented strategic business plans for over 1,000 GBV survivors, leading to measurable improvements in their entrepreneurial ventures.• Tailored coaching sessions for micro and small enterprises, focusing on financial literacy, market access, and sustainable business practices.• Enhanced client retention by 30% through effective mentorship and resource allocation strategies.• Organized and led capacity-building workshops in both local and international languages, improving entrepreneurial skills across diverse groups.• Established partnerships with micro financial institutions to facilitate accessible financing for women-led businesses, securing funding.• Conducted comprehensive business assessments during monthly site visits, leading to tailored interventions that increased business viability and growth.• Utilized advanced project management tools to track client progress and outcomes, ensuring data-driven decision-making and reporting.• Represented the organization in various stakeholder meetings, enhancing organizational visibility and fostering collaborative relationships.• Coordinated with other NGOs and government agencies to align efforts and maximize impact on community development.• Spearheaded advocacy initiatives to promote gender-sensitive policies within the business sector

• Successfully increased Telkom’s market share through strategic partner engagements and effective sales pitches.• Led the expansion of Telkom’s presence into underserved areas, initiating grassroots campaigns that enhanced brand visibility and customer base.• Collaborated with product development teams to inform the design of customer-centric products and services.• Conducted detailed market analysis to inform sales strategies and optimize product placement.• Developed training materials and conducted workshops for new agents, significantly improving their sales effectiveness.• Managed promotional events that increased customer engagement and sales volume.• Facilitated seamless communication between sales teams and upper management, ensuring alignment with corporate goals.• Monitored sales performance against targets, implementing necessary adjustments to tactics and strategies.

• Revitalized client engagement processes, leading to a 40% increase in client satisfaction and retention rates.• Implemented innovative CRM strategies that streamlined client communication and enhanced service delivery.• Designed and led training programs for new hires, focusing on excellence in customer service and legal process understanding.• Developed a feedback mechanism that captured client insights, driving continuous improvement in service offerings.• Negotiated and managed key accounts, ensuring a high level of service and fostering long-term business relationships.• Oversaw the transition of major client accounts to new management systems, minimizing disruptions and maintaining trust.• Authored periodic reports detailing client engagement success and areas for improvement, guiding strategic adjustments.• Acted as the primary contact for client queries, resolving issues with speed and professionalism.• Collaborated with marketing to create targeted campaigns that effectively communicated firm capabilities and successes.• Maintained up-to-date knowledge of industry trends and legal requirements to advise clients accurately and competently

Procurement and supplies officerMega Couture - EPZ • Led the identification and evaluation of potential suppliers, enhancing the reliability and quality of the supply chain.• Negotiated favorable terms with suppliers to secure cost-effective deals, ensuring budget compliance and financial efficiency.• Managed the end-to-end procurement process, from requisition to purchase order, while adhering to organizational policies.• Conducted thorough market research to identify emerging trends and potential suppliers, enhancing strategic sourcing capabilities.• Developed and implemented inventory management strategies that maintained optimal stock levels to meet ongoing operational demands.• Coordinated the logistics of goods transportation from suppliers to ensure timely delivery and minimize disruptions.• Monitored and reported on key performance indicators (KPIs) for supply chain efficiency, such as delivery times, inventory turnover, and cost reductions.• Resolved procurement disputes and managed supplier relationships to maintain a stable supply network.• Implemented risk management strategies for supply chain continuity in response to global market shifts and local economic conditions.• Trained and supervised junior staff in procurement procedures and best practices, fostering a knowledgeable team environment.

Procurement Assistant, Centonomy Limited• Sourced and procured a diverse range of goods and services, aligning with strategic business goals and operational needs.• Negotiated with suppliers to achieve competitive pricing and optimal terms, significantly reducing costs while maintaining quality standards.• Managed comprehensive purchase order systems, ensuring accurate tracking and timely processing of orders.• Conducted cost-benefit analyses on potential suppliers and contracts to support informed decision-making processes.• Ensured strict compliance with company and regulatory procurement policies, mitigating legal and financial risks.• Conducted regular market research to stay informed of industry trends and leverage information for strategic advantages.• Maintained detailed records of procurement transactions and supplier performance, enhancing transparency and accountability.• Facilitated effective communication between departments to align procurement activities with internal demand and specifications.• Participated in cross-functional teams to implement process improvements and increase efficiency in the procurement cycle.• Developed and maintained professional relationships with suppliers, fostering partnerships that improved service delivery and resource availability.