• Oversee department of more than 40 (including 20 team members in the Chicago office and an off-shore staff of 20)• Directly manage four Vice Presidents, each of whom manages a team of 2-7 staff• Increased the total volume of work produced by 50% and increased the maximum amount of work team produced in a month by 45% by reallocating project tasks to increase efficiency• Increased profitability on a project basis by over 20% by instituting processes to complete all project tasks more quickly• Assist with business development, including contacting potential clients to demonstrate the value-add Realogic provides, and developing and expanding new lines of business for the company, such as abstracting in different software systems (e.g. yardi, MRI) and providing non-lease abstracting services (e.g. loans, joint venture agreements, partnership agreements)• Worked with clients to customize deliverables and to create new products to meet client- and project-specific requirements• Coordinate across all company departments to ensure that the lease abstraction department was providing high quality work and meeting all client requirements using a process that fit the needs of other departments.• Continue to abstract leases and other complex real estate legal agreements and manage due diligence projects while running the department• Improved coordination between department groups to efficiently transition projects from the due diligence group to the lease administration group by providing cross-training and increasing communication between the groups earlier in a project’s lifecycle• Instituted program of year-end evaluations, providing staff with clear goals and expectations and creating paths to advancement for junior staff, and developed program of 360 feedback for management personnel

• Managed all aspects of due diligence lease abstracting projects, including project set-up, creating templates, abstracting complex leases and final review of lease abstracts before delivery• Created company standards for lease abstract clauses and options, to ensure the entire department captured the same data points for each clause and option in all abstracts• Consistently managed a high volume of time-sensitive projects while meeting all deadlines• Managed off-shore team of 20 lease abstractors, providing abstracting guidance and training (including in-person training in the provider’s office in Manila) and feedback• Significantly improved the quality of the abstracts generated by the off-shore provider and created a more seamless work process between Chicago office and off-shore provider• Created, staffed and managed a new junior position to handle administrative tasks and review of abstracts generated by the off-shore provider, allowing senior team members to focus on higher level work• Selected by department Vice President to abstract the most complex leases and all non-lease real estate agreements, such as Reciprocal Easement Agreements, Operating and Easement Agreements, and Covenants, Conditions & Restrictions• Most productive (in terms of leases abstracted) team member in due diligence for entire 4 years

• Managed numerous contract abstraction, legal research and litigation document review projects. • Responsibilities included scoping the work, creating project plans, creating training materials and training the production team in India, maintaining client communication, handling escalations, monitoring production, performing quality control and delivering the final product.• Managed several on-going commercial lease abstraction projects, including providing a final review of abstracts before delivering the client.• Created marketing materials, including case studies, brochures and Request for Proposal responses.

• Participated in all levels of commercial lease abstraction projects, including document sorting and retrieval, creation of templates, abstraction of lease documents, quality control, and creation of reports.• Managed production of numerous lease abstraction projects, including several 50-100 lease projects and one 200+ lease project.• Abstracted all types of commercial leases, including office, retail, parking garage, hotel, and cell tower leases.• Managed firm’s first ever RESPA response project, including liaising with clients and clients’ counsel, creating training materials and leading training calls for overseas production staff, providing feedback for team members, researching legal issues involved in RESPA requests, and providing final quality control check.• Managed an eDiscovery project, including determining most relevant key words for the case and coding documents