As a Contact Center Specialist at Main Line Health, I provide excellent customer service and support to patients and healthcare providers. I handle inbound and outbound calls, schedule appointments, verify insurance, and resolve issues. I have over 2.5 years of experience in this role, and I enjoy being part of a team that delivers quality care and improves patient satisfaction.I am also a Licensed Clinical/Sports Massage Therapist with over 16 years of experience in the field of wellness and holistic health. I specialize in sports and rehabilitative massage, using deep pressure and functional movement techniques to help clients recover from injuries, enhance performance, and maintain optimal health. I have worked with athletes of various levels, from recreational to professional, as well as clients with chronic pain, headaches, and mobility issues. I am passionate about educating and empowering people to achieve a strong mind-body-spirit connection through massage therapy and healthy lifestyle choices.