Beth Mcgowan Email & Phone Number

South Bend, Indiana, United States

Provide inspection and evaluation of a company’s freight that it is described within the guidelines set forth by the National Motor Freight Carrier Association. This inspection helps to ensure R & L Carriers is receiving the proper compensation for what is being shipped while maintaining a safety aspect that the proper weight is reflected on the bill of lading before the freight is loaded on a trailer.• Ensure Personal Revenue Goal Recovery is achieved monthly. Since November 2020 personal goals have been achieved every month.• Ensure data entry corrections provide detailed documentation to support the change to the invoice.• Assist team members in the regional group achieve goals.• Perform Density Studies on Accounts to assist the Pricing Department in negotiating a rate structure that would accurately compensate R & L for the freight being shipped.• Able to work independently with minimal supervision.• Coach employees on the proper use of recording shipment weight using a forklift scale.• Ensure forklift scales are maintained and repairs made timely.

South Bend, Indiana, United States

I Provide employee relations guidance to employees and advise to management while identifying and actively responding with sensitivity to the needs of employees and business leaders.

South Bend, Indiana, United States

I was responsible for managing customer service personnel and audit compliance. I worked with all areas of the operation, Sales, Maintenance Shop, Personnel and Operations to ensure company operating procedures were followed as well as compliance with DOT and OSHA regulations. During this time I was able to achieve zero primaries exceptions in audit compliance, 99% efficiency in data entry and the highest rating in customer service during secret shopper calls. I organized the Safety Team which focused on reducing accidents and injuries and the Voices and Values Team which focused on increasing employee engagement. I was subject matter expert for hand held devices used and administered training on an ongoing basis.

South Bend, Indiana, United States

While working on the Outbound and FAC (freight assembly center) Shifts, I was responsible for reducing rehandle freight, reducing freight damages, ensuring accidents and injuries were kept to a minimum, ensuring on-time departures, maintaining costs while operating under company processes and following federal and state regulations.

Coldwater, Michigan, United States

While working on the Outbound FAC (freight assembly center), City Dispatch I was responsible for reducing rehandle freight, reducing freight damages, ensuring accidents and injuries were kept to a minimum, ensuring on-time departures, maintaining costs while operating under company processes and following federal and state regulations.