Beth Bartlett Email & Phone Number

Halifax, NS, CA

• As Director, Client management I am responsible for leading my clients forward by evolving support models, driving cost out of their operations & continually finding opportunities for Blue Ocean to add value..
• Create & Partner with WFM Director on annual workforce strategy
• Create weekly reports for the Senior Leadership team that highlights the operational status
• Create yearly revenue & expense budgets for the programs under my pillar, work with my PMs to manage to budget.
• Account planning Ownership - Set the strategic account direction with my program managers aligned to our client’s strategic outcomes.
• Oversight/Accountability of Customer Experience delivery

Halifax, NS, CA

Halifax, NS, CA

Halifax, NS, CA

- Managing people development; - Mentoring and motivating supervisors, Tier 2 & front line support- Building moral and creating a positive work environment - Developing continuous improvement initiatives - Creating focused incentive and measurement programs - Track and trend monthly and quarterly metrics - Develop efficiency in resource allocation.

Halifax, NS, CA