Beth Bartlett Email & Phone Number

Halifax, Ns, Ca

As Director, Client management I am responsible for leading my clients forward by evolving support models, driving cost out of their operations & continually finding opportunities for Blue Ocean to add value. Positioned to deliver superior support to our client base, acting as a catalyst for growth and innovation within each account. • Create & Partner with WFM Director on annual workforce strategy • Create weekly reports for the Senior Leadership team that highlights the operational status • Create yearly revenue & expense budgets for the programs under my pillar, work with my PMs to manage to budget. • Account planning Ownership - Set the strategic account direction with my program managers aligned to our client’s strategic outcomes. • Oversight/Accountability of Customer Experience delivery• Create, Manage and maintain Governance on accounts within my pillar

Halifax, Ns, Ca

Halifax, Ns, Ca

Halifax, Ns, Ca

- Managing people development; - Mentoring and motivating supervisors, Tier 2 & front line support- Building moral and creating a positive work environment - Developing continuous improvement initiatives - Creating focused incentive and measurement programs - Track and trend monthly and quarterly metrics - Develop efficiency in resource allocation - Develop quality process and oversee performance review process- Develop performance improvement plans when circumstances dictate- Provide senior project manager with reports and updates- Earn trust and build collaborative relationships with both the client and support teams, i.e. workforce, HR, training and technology- Prepare and publish timely and accurate reports according to business needs

Halifax, Ns, Ca