● Supervised team of 4 Customer Service Reps and handled all issue escalations● Managed the accounts of the most critical customers● Served as back-up to Warehouse Manager● Handled customs inspections● Performed wall-to-wall and cycle inventory counts

Managed the scheduling of Customer orders, order issues, emergency orders, and order errors.• Managed the Direct Plant Shipment saving on an average of $450K annually.• Executed 76% of the total company Direct Plant Shipments.• Managed labor cost to more than 10% below budget for 5 years.• Supported the Ultimate Cubing project.• Coordinated the control, storage, and deployment of over 300,000,000 lbs finished food, and over 15,000 truckloads annually, using SAP software systems.• Supervised 4 SAP Warehouse Coordinators in the management of on-the-floor activities, primarily in the area of outbound fulfillment.• Supported the installation and execution of Automated Guided Vehicles (AGV).

Planned outbound Customer order in close coordination with MRP and other plan activities.• Achieved loading case fill of 99.97% vs a goal of 98%. • Served as Plant contact on Customer issues (coordinated through Corporate Headquarters) and ensured a quick response to these issues.• Arranged for all inbound equipment from pool of carriers, for outbound Customer orders. • Supported carrier compliance.

Procured inbound packaging materials to support approved production schedule; adjusted materials based on daily changes.• Able to maintain packaging material inventory at or below a plant goal of $1.4m for each year.• Supervised union staff during quarterly inventory counts and reconciliation with Accounting.• Managed supplier issues; worked with plant and supplier on best resolutions.• Resolved discrepancies between Purchase Orders and Receipts with the suppliers.• Managed out dated and obsolete materials.

Served in QA role that tracked order accuracy and availability.• Managed daily plant shipping schedule to ensure maximum labor utilization.• Managed and achieved various warehouse goals: Productivity, Cost per Unit Load, Units Handled, Carrier Compliance, and Trailer Detention.

Served as single point of contact for four cereal plants on Customer and/or Stock emergency orders.• Developed and documented the Expeditor processes. Presented processes to upper management and internal departments.• Supported the implementation of the SAP software.• Provided knowledge and experience in defining the Expeditor role.