Beth Bedard Email & Phone Number

St. Louis, MO, US

St. Louis, MO

• Partnered with cross-functional leaders in in various departments to organize quality improvement programs for their respective functions consisting of high-impact initiatives that will achieve targeted improvement.
• Implemented quality programs that align to the organizational goals, as established by senior leadership team
• Prioritized program-level initiatives based on their measurable contribution to achieving targeted results and updates priorities on a consistent, periodic basis by collaborating with each CXO functional leader
• Following the DMAIC process, lead the Definition phase of each initiative by developing project charters that include scope statements and detailed plans for the Measure, Analyze, Improve, and Control phases
• Built and updated business justifications for each initiative, aligning them with core CXO goals such as increased NPS, reduced claims adjustments, increased customer retention and CXO operations efficiency
• Lead the execution of measurement, analysis, and improvement/change design activities for each initiative by leveraging core team members

Greater St. Louis Area

• Lead role for new-to-market Pay Per Call (PPC) Product: project/product management, quality management, revenue assurance, customer optimization and data management.
• Developed product go-to market strategies, defined and implemented business plans for new product features and pioneered advertiser experience approach to increase customer satisfaction and reduce churn.
• Experienced in leading a successful implementation and on-going management of a dedicated PPC customer service team. This included developing training and managing external vendor team of over 20 customer service agents.
• Developed and managed promotional materials.
• Executed initiatives to improve system efficiency and product profitability. Conducted routine analysis for trends to bring quick resolution to negatively impacting system glitches.
• Efficiently managed activities associated with business meetings and developmental sessions. Activities included coordination and documentation of meetings and deliverables along with monitoring and reporting on key.

Greater St. Louis Area

• Efficiently managed all of the assigned elements of multiple canvass plans in order to drive increased revenue.
• Successfully collaborated with Sales and Field Marketing to develop plans for large markets to build brand awareness and increase the usage of the print directory product.
• Effectively managed competitive book keying to provide staff and sales necessary information to create collateral, provide leads and track customer activity.
• Maintained accurate and up-to-date accounting of the competitive landscape.
• Collected, analyzed and disseminated information regarding competitive product development.
• Performed industry analysis to increase AT&T's differentiation by identifying potential head-to-head competition

Greater St. Louis Area

• Successfully managed 200 business accounts in the Government, Education and Medical Division.
• Developed relationships with customers in an effort to provide a value-added approach.
• Identified sales opportunities utilizing data products and technology (VoIP, T1, DS3)
• Surpassed all sales goals set by company on a regular basis.

• Generated existing and/or new sales to customer based of approximately 300 customers.
• Identified sales opportunities and solutions for customer base.
• Built and maintained a network of colleagues and customer to share information and obtain prospects.
• Surpassed all sales goals set by company on a regular basis - Presidential Trip award winner.

• Successfully handled new customer orders and current customer billing resolution.
• Achieved sales targets regarding up-selling of current customers.
• Developed Performance Management Program for under-performing technicians.
• Executive Assistant to Regional Vice President.
• Payroll Coordinator.
• Served as Regional Coordinator for Special Media Events.

Education record

Business