Group Lead
Amdocs (Purchased It Division From Sbc)
Direct a team of developers supporting: Local Sales, National Sales, HR/Quality and Marketing.Manage the entire project life cycle from client inception through development, testing, deployment and production support.Track new project statuses along with existing open issues, defects and enhancement requests, working in conjunction with the customer and software developers so project milestones are met on time, on budget, and per client requirements.Successfully managed three major conversion efforts from legacy core Teradata platforms to an integrated Oracle data warehouse.Exemplary communication skills demonstrated in conducting regular client meetings to provide accurate statuses and information regarding projects and initiatives.Collaborate with clients in prioritization of requests.Assist with system test, data validation, coordination of user acceptance testing and scoping to release.Aid customers in understanding of applications, data, ad-hoc requests and training issues.Monitor Service Level Agreement compliance.Reduced team's help desk support by analyzing and implementing three procedures to reduce tickets.Work with internal quality reports to ensure high level of data integrity while also working closely with customer base verifying data and responding to data inquiries.Contribute to Business Objects, MS Access, SQL Server and ASP development.