Beth Beecham Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Ne

Omaha Steaks, Omaha, NE 1994 - 2017Telecom Specialist (1999 – 2017) Part of a 3-person team skilled in design, configuration, programming, maintenance, support, and repair of 7 PBX and key systems, including hardware and software applications. Supported a base of 2500 employees in six locations which included a 450-seat call center and 80+ domestic retail store locations. • Instrumental in delivering voice technology solutions to a 450-seat call center environment including toll free services, call routing, skills-based routing, reporting, menu-driven applications, scripting and call recording solutions resulting in improved process efficiencies and a positive customer experience. • Successfully managed the procurement and installation of voice and data cabling and telephone equipment in a new 3-story office building housing 175 employees as a result of company growth. This project was completed on time and on budget. • Completed the procurement and installation of voice and data cabling, including a VOIP system solution in a new 110,000-square foot distribution center to accommodate 65 employees resulting from continued company expansion. This project was successfully completed on time and under budget with a savings of $75K. • Excelled in the procurement and remote project management of voice and data cabling and telephone related equipment installation for 25 new retail store locations. • Assisted with budget development for telephone related expenses. Reviewed budgets monthly for variances.

Skilled in maintenance, support, programming, and repair of 5 PBX and key systems, including hardware and software applications. Supported a base of 1900 employees in four locations which included a 350-seat call center and 55+ domestic retail store locations. • Effectively managed the complete removal and new installation of cat5e voice and data cabling in a 10,000-square foot call center remodeling and expansion project which increased the seating capacity by 100 for continued company growth. • Negotiated, managed, and supported corporate wireless services resulting in savings of 5-8% annually. • Analyzed, disputed, negotiated, consolidated, reconciled, audited, processed and allocated Telecom invoices, contracts, equipment maintenance and services. • Created and implemented telephone training materials for end-users. • Developed and documented a telephone inventory system including Visio floor plans

Bachelor Of Arts (Ba), Business Administration And Management, General

Telecommuncation Systems Management Certificate