Beth Boe Email & Phone Number

East Greenville, Pennsylvania, United States

Bala-Cynwyd, Pennsylvania, United States

United States

Handle calls from clients on various NutriSystem programs who have questions, concerns, problemsor need motivation in their weight loss journey. A typical call could see: troubleshooting weight loss plateaus,explaining various meal plans and offering cross sales of items that could benefit the client, editing or delaying thenext processing order, completing a la carte orders or new plan sales and answering both general and specificquestions about any and all aspects of a weight loss plan. Call volume typically between 50 and 80 calls per day.Calls handled while also navigating multiple programs and screens to find and solve all client issues while adheringto the Call Flow guidelines set forth by supervisors.As Lead, coaching representatives in call flow. Handling escalations, troubleshooting issues on the spot. Keeptrack of schedules and time off to ensure we are fully staffed. Enforce company policies while keepingcustomers on track with weight loss.As a trainer, two colleagues and myself took the outdated training program and adapted it to a virtual platform.We kept all required content and added more interaction and hands on activities to keep our new hires engagedand help them retain the information being taught.As an Online Support Counselor: handling multiple chats and emails from customers, assisting them with anyissues with their weight loss, orders, reshipments, and other customer service issues. Handling consumerreview sites and responding to customer reviews to provide the best service. Responding to comments andquestions on social media using transparency and empathy to resolve customer concerns and promote revenuefor the company.

United States

Accurate and timely entry of prescription drug coverage including tier, restrictions and prescribernotes across national formularies, both commercial and Medicare, for clients such asPfizer, Allergan, GSK, Johnson & Johnson and other large pharmaceutical companies. Research into coveragepolicies and resolution of verifications submitted by clients. Consistency in how data entry was handled. Peersupervision and mentoring. Keeping up to date on market trends, new generic drugs being released and drugs withnew dosage forms or strengths

Bachelor Of Science - Bs

Associate'S Degree, Medical Billing And Coding