Financial Aid and Scholarship Office

• Gather requirements from Deans, Faculty, and students to generate Law School course schedule twice a year.• Analyze priorities of stakeholders to create a schedule that incorporates physical space restrictions, student demand, faculty time preferences, etc.• Execute the process of scheduling classes for ~450 scheduled courses/year through iterative process. • Develop business process improvements by optimizing system functionality for curriculum planning, course scheduling, and registration.• Test systems by creating test cases to ensure business requirements meet system requirements.• Query databases and script ad hoc reports for future enrollment metrics and reviewing historical trends.• Audit systems for course record integrity and accuracy.• Collaborate with IT Developer to customize system interface for improved stakeholder experience.• Utilize and optimize Campus Solutions SIS as official record for 1100 students each year.• Systemize legacy processes and software to work seamlessly during scheduling cycles.

• Developed process mapping models for proposed new programs.• Analyzed and audited student’s academic plans to verify future state. • Queried Colleague and Hobsons systems for enrollment data trends and tracking student status.• Created communication plan to on-board new faculty and students each quarter.• Collaborated with stakeholders to generate the quarterly course schedule that included 50-60 classes.• Established student’s official records in Ellucian Colleague by executing system import from Hobsons.

• Elicited and implemented requirements for degree audits for credit conversion effective Fall 2016.• Streamlined transfer credit data entry using Ellucian Banner functionality.• Executed a variety of complex programs on competing deadlines.• Conducted degree certification for 225 undergraduates and graduate students/year.• Documented and interpreted academic policy for students, faculty, and staff. • Managed and trained two student workers to support the department.

• Collaborated with IT to develop efficient workflows, that improved communication documentation.• Orchestrated four billing cycles including testing for assured accuracy of accounts.• Coordinated and approved data for 1098-T tax form for 1700 students each year.• Contributed and implemented new financial literacy communication plan to prospective students.• Utilized Ellucian Banner to query, audit and manage student data.• Implemented mass business processes such as posting fees, using Microsoft Excel.• Communicated with a caseload of 500 students regarding account information and financial literacy.• Managed student workers in facilitating their workload to assist with business processes.

• Orchestrated housing application and placement process for over 400 residents.• Created and maintained resident database to manage academic progress.• Elicited requirements and stakeholder needs to develop a student activity transcript.• Acted as subject matter expert for health insurance coverage for over 4,000 students.

• Managed patient flow in a fast pace, high stress environment.• Verified insurance benefits and requirements for a variety of policies and communicated to patients.• Scheduled appointments and registered patients for over 40 providers.