Account Representative
Current● Oversee client accounts by providing efficient and comprehensive services to public libraries, academic institutions, museums and government agencies● Coordinate all aspects of project management by managing client interactions, maximizing productivity, and monitoring quality control to deliver world class products and services● Facilitate the scheduling of production tasks by tracking and evaluating performance of technicians to meet all client commitments● Empower a 20-member team by creating a team-oriented culture built on diversity and respect to enhance daily productivity● Collaborate with multiple departments to facilitate the organization and storage of microfilm and materials using proper archival techniques● Meet deadlines by prioritizing competing projects and tasks to boost client retention ● Streamlined the subscription microfilming process by working with publishers and libraries to organize dozens of newspaper titles from the United States and Canada