Training Associate
• Designed, developed and facilitated instructor led and virtual training from 1:1 up to 30 plus participants. Managed employee practical learning labs.• Generated and managed written and oral assessments to evaluate each participant's progress and improved instruction methods.• Expertly established and communicated objectives for training initiatives, assessed training needs through surveys, interviews with employees, focus groups and consultation with managers and subject matter experts.• Efficiently Used ADDIE Model as an approach to project planning and execution. Played a key role in the organization in realizing efficiencies and cost reductions under the Target Operating Model. • Participated as the training representative for several Operations roles in the implementation of a new business and underwriting system.• Training Project Lead for TrueComp 7.0 compensation system deployment and transition of the Licensing and Compensation roles to the Charlotte location.• Organized and facilitated site wide money laundering training.• Participated as the training representative in several Six Sigma initiatives. Accepted into the company's Green Belt program.• Delivered employee coaching, training feedback and progress reports.• Coordinated and communicated training and classroom schedules.• Designed procedural user guides and complementary training aids to reinforce and increase proficiency.
