Set up financial accounts Organize financial accounts and spreadsheets for optimal tracking of all franchise transactionsPost all franchise financial transactions and reconcile accountsOversee sales managers and staffWebsite content development

Establish and foster relationships with prospective clients for reputable timeshare cancellation firm via inbound and outbound telephone calls in call center environmentMaintain Better Business Bureau A+ rating through strong, positive and effective verbal and listening skillsDefine cancellation process to prospects and guide through all stages to Sr. Analyst consultationTrain new employees on cancellation process, phone etiquette and script knowledge for smooth transfer of information during communication with prospective clients

● Text blasts for approximately 12 businesses monthly or more often as requested● Organize and maintain file-sharing system (OneDrive)● Add new retail products to FitRewards platforms and catalogs, including image resizing with Adobe Photoshop● Develop and maintain production schedules for new client launches● Train new staff

● Operations: Support growth from 2 studios to franchise of 10 operation studios plus new studios in opening and sign-on processes; develop and standardize current and new policies and procedures from Core Support to studio owners; write, update, edit, proofread, distribute Operations Manual; impart operations content in-person, via email and phone● Onboarding and Training: Integrate new studios and assist established studios, providing operations and software training and assuring access to all new hire and day-to-day studio and staff function resources● Project Management: manage day-to-day Marketing and Operations projects; define and communicate project objectives; track timelines and budgets for projects; follow-up on quality of deliverables; team building and motivation● Studio liaison: regulate, refine and approve email communication between Core Support team/Division Heads and studio owners; field and resolve challenges on behalf of other Core Support, Marketing and Software team members● Marketing Team Support: supervise new marketing project requests, assess needs for new printed materials, negotiate price quotes, revise, proofread, submit materials to print sources● Mindbody Software Support: initiate or transfer new studio locations; manage projects and budgets; resolve software and user challenges; supervise additional team member

● Arranged professional and personal travel reservations, details and schedules/itineraries● Maintained current file of all professional and personal access and login/password information, reset passwords as necessary● Home projects--organization, filing, personal projects● Post job openings online, review resumes, conduct first-round interviews

● Match corporate needs to existing client base and seek new professionals to fill area hiring needs● Contact Human Resources professionals at major area firms in need of contract recruiters

● Directly managed a significant portion of campaigns for the firm’s largest client, located in Orange County, CA● Responsible for selling the client firm and its products, ensuring client satisfaction and developing new business opportunities● Wrote, edited and proofread promotional pieces including catalogs, magazines, newspaper and magazine ads, event invitations, directories, etc., and submitted for media● Coordinated the marketing of two focus events at South Coast Plaza, highlighting contributions of China and Italy to American and worldwide culture, including content research, ad placement, researching optimal locations for publicity photo shoots and advertorial materials and managed daily schedules for visiting dignitaries● Developed and maintained production schedules for printed materials, both nationally and internationally

● Served fine dining lunch and dinner meals; suggested meals based on individual tastes, feature menu items and food allergies● Greeted and seated at tables or led to bar area; introduced signature cocktail menu and wine list, providing recommendations based on individual palette ● Substitute bartender

● Checked patients in and ensured all paperwork was completed and accurate● Checked patients out, created new appointments and entered ICD-9 codes

● Managed physical space and inventory for Children’s and Bargain Books areas● Coordinated weekly children’s events● Provided service to customers in need of research assistance and product location

● Senior Project and Presentation:Guided students in organizing multimedia presentations representing each stage of research and accomplishment in their chosen area of community interest● Grade 10 Writing Project: Instructed students in the writing process, focusing on clarity, consistency and self-correction