Beth Carty, Pmp, Spc Email & Phone Number

Charlotte, NC

• Successfully built consulting business from the ground up, achieving 100% client satisfaction and retention. Engagement highlights:
• Implemented Agile practices and mentored content marketing team at large financial institution in support of Marketing business transformation; coached team on Agile concepts, aligning work to enterprise PI and sprint.
• Led value stream mapping for content marketing team to assess content management processes to improve content creation flow efficiency; identified process waste, bottleneck, and technology opportunities to increase.
• Led re-design and launch of customer portal, including bill pay feature, defining adoption strategy that achieved over 70% customer adoption within 8 months of product launch, improving customer satisfaction and.
• Led team that delivered Cloud Configurator tool, online buying experience that allowed customers to configure and purchase cloud storage.
• Designed and implemented strategic portfolio planning and prioritization methodology for head of Marketing, integral to aligning limited resources to highest value initiatives, surpassing department goals year over year.

Fort Mill, South Carolina, United States

• Key member of firm’s strategic product team supporting digital transformation for Service organization focused on improving customer experience and enabling scalable support model to accommodate future growth.
• Hands-on experience supporting implementation of Lean Portfolio management; ART and team execution, including PI and sprint planning/ceremonies; team flow continuous improvement.
• Defined strategy and expected benefit for Digital Help product roadmap, working cross-departmentally to deliver multi-million benefit realization for Customer Care and Marketing organizations. Product set included.
• Delivered content-as-a-service strategy (headless content management platform) and enterprise search capability to transform content delivery across multiple advisor- and employee-facing channels, laying foundation to.
• Launched new advisor help center, with modernized search functionality and content fed via content-as-a-service platform. Leveraging customer feedback, advisor demographic data and web analytics, created multi-faceted.
• In partnership with Data Analytics team, championed cross-platform implementation of Adobe Analytics to understand advisor customer journey across digital tool set, identify self-help “fall-out” and target focus areas.

Fort Mill, South Carolina, United States

Built and managed Agile-based PMO capability within Digital Marketing teamo Hired and led highly effective team of 7 project managers, implementing Pod concept to successfully deliver digital projects ranging from the creation of content for marketing campaigns to AEM platform enhancements and upgrades. o Managed implementation of Workfront (now Adobe.

• SPX, 4/2011 – 8/2012:
• Implemented project management standards for global marketing team; led team delivering marketing processes, tools and tactics to support global SPX re-brand of over 100 brands across 12 business lines, including.
• Led team in migration of enterprise HR data warehouse from mainframe system to Oracle cloud-based data warehouse solution, significantly expanding self-service data distribution capabilities for 500+ downstream.
• Led team that developed and implemented HR data translation layer for over 150 financial services applications, retaining business continuity for Merrill Lynch financial advisors on day one of Bank of America.

Charlotte, North Carolina, United States

• Established PMO, initiated within IT and expanded to enterprise-wide strategic planning organization, improving delivery and success rate of key initiatives. Defined processes, tool and templates, including project ROI.
• Led delivery of a digital SAP-based manager self-service portal, allowing head of Payroll to cut total payroll cost per employee by $10.65 ($850K annually) while payees increased by 9%. The implementation won the.
• Implemented web-based time, attendance and payroll solution, shifting field unit manual pay and scheduling tools to electronically transmitted data processed in SAP ERP for a total user base of 60,000+ nationally.
• Implemented web-based back office accounting, inventory and ordering to over 1,200 field foodservice units, migrating manual paperwork to electronic data files that fed into SAP ERP, significantly reducing company.
• Successfully advocated for creation of a Field Systems implementation team to accelerate adoption of new technology and benefits realization.