Beth Cassidy Email & Phone Number

London, England, United Kingdom

London, United Kingdom

-EMEA regional Account Management of several key global clients, collaborating closely with Senior BDMs, AMs and Leadership to enhance client partnership and deliver globally-aligned exceptional customer service-Understanding client objectives and requirements, working to align activities to support client satisfaction, retention and account growth-Working closely with Global BDMs and AMs to ensure regional service level alignment -Working with Supply Chain and directly with external EMEA suppliers to negotiate best pricing and best terms in required markets for specific client projects-Operational process streamlining and development: identifying gaps in client-specific internal processes, finding solutions, creating new processes and process implementation, working closely with all Leadership departments and other key stakeholders-Working with Fulfilment Team to educate and drive client-specific process in alignment with client strategy-Monitoring progress, identifying internal training requirements and holding training sessions with Fulfilment Team (and other relevant stakeholders) to ensure deep understanding of client requirements -Dealing with high-level client escalations: deep-dive root cause issue analysis, collaborating with internal teams and suppliers to propose effective solutions, and identifying internal opportunities for service improvement-Supporting Customer Service Team Lead where necessary in client escalations, working together to educate and continually improve team knowledge and customer service-Weekly, bi-weekly, monthly and annual customised client reporting -Preparing data for monthly and quarterly client business reviews, analysing and presenting to client teams, making recommendations to improve service levels-Attending client meetings-Maintaining excellent supplier relationships -Organising and executing in-person client property tours in both London and Paris, co-ordinating client and supplier schedules

London, United Kingdom

-Responsible for sourcing temporary housing solutions across Europe, Middle East and Africa (EMEA region), for multiple global relocation clients, and the day-to-day management, growth and retention of client relationships and accounts-Ensuring client requests are handled appropriately, exceeding client expectations and achieving service level agreements while working closely with Account Managers and the Managing Director for EMEA to maximise GAC team conversion -Building and maintaining excellent relationships with our established supply chain network partners across EMEA, to secure the best housing solutions for clients at competitive rates while maximising revenue for Oakwood-Identifying potential new supply chain partners in EMEA and working closely with the Supply Chain team to ensure alignment with Oakwood's core values-Proactive and effective communication with different cultures and work ethics across the EMEA region-Working closely with the senior management team initiating and recommending changes to process and working with team associates to implement change successfully-Mentor for new associates, with involvement in creating on-boarding schedules for new GACs -Weekly reporting and analysis of 'lost'​ business and utilising reporting to improve conversion rates-Contributing to and project management of bi-annual relocation client newsletter-Leading the Property and Acquisitions SMART Objectives team, with responsibility for developing, implementing and driving forward the team's 2015 strategic objectives-Part of the Spirit Committee, responsible for planning and organising company social events-Winner of "GAC of the Year" award in 2012, in recognition of efforts and contribution to the GAC team and to the business-Winner of the 'Team of the Year' award in 2015, in recognition of efforts and contribution to the Cartus account, Oakwood's largest client

Hammersmith, London

-Gathering information, writing news stories and articles, writing a weekly feature page, interviewing sector professionals, commissioning book reviews from industry practitioners, editing and proof-reading.-Sole responsibility for organisation of the magazine's brand events: working directly with the editor and publisher on event format; putting together event agendas; budget management; liaison and negotiation with clients, venues and suppliers; collating delegate lists; sending out joining instructions; organising delegate badges and registration; receiving and briefing sector VIPs and MPs at the event; liaising with advertising team regarding sponsorship; and ensuring the event runs smoothly from start to finish.-General administrative support to the editorial, publishing, sales and advertising teams across several business magazines and publications.-Liaising with suppliers and freelance contributors-Responsibility for maintaining and submitting monthly budget reports.

London, United Kingdom

Promoted to Senior Account Co-ordinator at Oakwood Worldwide.

London, United Kingdom

-Account management for clients requiring temporary accommodation for assignees relocating to London. Corporate clients included UBS, Deutsche Bank, Shearman and Sterling LLP, and many large national and international relocation agencies. -First point of contact for apartment reservations, and dedicated single point of contact for Oakwood’s largest client, Pricoa Relocation.-Sole responsibility for complete management of multiple accommodation programmes for several large groups of assignees each year (100+ people), from apartment allocation to co-ordinating airport transfers and apartment orientation.-Extensive communication and liaison with internal operational teams including Housekeeping, Guest Services and US/ Asia Pacific counterparts, and also with assignees and Human Resource/ Relocation contacts to co-ordinate arrivals, ensuring a seamless relocation experience.-Working closely with Account Executives to meet sales targets by maximising bookings. -Management of a complex reservation system incorporating 300+ London apartments, and responsible for maximising margins and minimising vacancy and down-time in apartments.-Winner of three Oakwood Gold Standard ‘Golden Touch’ awards for excellence in customer service, nominated by clients, fellow associates and senior management.

Wokingham, Berkshire

-Account management for a number of clients, including Hertz and Ramada Jarvis hotels.-Project management of printed brochures, DM campaigns, POS materials, websites with Content Management Systems, interactive Flash presentations. -Working with clients to scope projects, writing creative specifications and effectively briefing design and development teams.-Creating content schedules and project plans for clients, ensuring efficient communication to the client, suppliers and internal teams through every stage of the project.-Copywriting, proof-reading and application testing for both online and print projects.-Buying print and running the full print production process on behalf of the client, including responsibility of checking and approving different types of proofs and ensuring smooth and timely delivery of the collateral. -Effective supplier management and cost negotiation, ensuring that agreed timescales and costs are adhered to by the supplier.

Wokingham, Berkshire

-Responsible for the smooth running and management of the entire office.-First point of contact for clients and new enquiries and PA to the company directors.-Completing all office administration; invoicing, filing, diary management, issuing of POs, arranging meetings and appointments, managing all employee healthcare and pension benefits, responsibility for payroll and other sensitive employee information.-Providing support to Account Managers in an Account Executive role, including managing suppliers, assisting with client pitches and writing proposals, presenting to prospective and existing clients, quoting on projects for clients, and full project management of small ‘design for print’ jobs.

2:1, Business Studies

Education record