Underwriting Technology Analyst
Current•Prepare and maintain daily and monthly key ActionCenter volume reports for business leaders. •Analyzed changing business requirements and recommend and implement any reporting changes.•Perform call and email monitoring of team members. Developed a new Call and Email Monitoring Form for the ActionCenter team that better suits today’s goals and system requirements. •Maintain and develop the ActionCenter Standard Operating Procedures to support new or enhance existing processes, while keeping them organized.•Accept inbound phone calls and emails from Genworth customers and sales staff.•Answer or research questions regarding all Genworth MI products including, but not limited to underwriting guidelines, details of specific loans, and multiple web applications.•Proactively create training and support material for team members while constantly seeking for new ways to improve customer service.
