Beth Coberly Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Responsible for overseeing the Performance and Accountability section of the Division of Workforce Solutions. This team is responsible for developing, evaluating, and monitoring the performance of programs and grantees of the division. -Manage a team that includes staff that perform performance analysis, field operations monitoring, and continuous improvement activities.-Work with senior staff to develop key performance measures for the division.-Develop plans and oversee in-depth evaluations of division and grantee programs to identify inefficiencies and ways to improve effectiveness.-Oversee field monitoring to ensure that grantees are meeting state and federal regulations.-Monitors quality and progress of section projects, trains and mentors members of the team, and supervises section staff.

Raleigh-Durham, North Carolina Area

- Assisted in the Department's strategic planning and performance management process to assure a continuous improvement effort with attention to data evaluation, fidelity, and integrity.- Developed and managed processes to evaluate service effectiveness in meeting goals and objectives and make recommendations for improvement.- Managed the annual update of departmental goal and service performance measures in the Department’s performance management system. Ensured that all division services align with Departmental Goal measures, identify gaps and work with project teams to make improvements.- Tracked/analyzed issues that impacted the goals and objectives of the department by identifying and interpreting relevant data.- Provided consultation and technical expertise in the areas of qualitative and quantitative research methodology, and data analysis to multiple work groups and management.- Developed and supervised two summer internships to work on issues related to system reporting and performance dashboard design for the Department’s performance management system.- Established pertinent forms and SOP for reviewing Division grants. Manage day to day submission and approval process. Provided one on one and group training to division grant coordinators and principle investigators on the use of the form and its relationship to the Department’s performance management model. Information collected allowed the department management to quickly assess the cost and impact of grant services as related to DHHS Departmental goals and objectives.-Facilitated the development of a Departmental plan of action during the occurrence of a Federal government shutdown. Implementation of the plan will allow the Department to efficiently and effectively management operations should a government shutdown occur in the future.

Raleigh-Durham, North Carolina Area

- Statewide program coordinator for community rehabilitation services provided to vocational rehabilitation program consumers. Managed approximately 50 outcome based contracts and 100 service agreements totaling over $23 million annually.- Established standard operating procedures and streamlined processes to increase efficiency in the day to day management of contracts and services agreements.- Facilitated planning and implementation of a new milestone based reimbursement system for providers operating under service agreements.  - Provided evaluation oversight and support to a team of six regional evaluators, who ensured that providers were operating according to contract terms. - Lead staff person for the DVR/CRP Steering Committee; an advisory community of Division staff and provider representatives.

Raleigh-Durham, North Carolina Area

- Team member of the Program Policy, Planning and Evaluation unit for a Division that serves over 40,000 consumers per year. Conducted program evaluations covering a broad spectrum of individual programs and/or clusters of programs throughout the Division.- Managed all aspects of Division Customer Satisfaction Survey process. - Head of evaluation for the pilot and subsequent statewide implementation of a program to enhance business development activities for the division.- Key member of project team for the Triennial Comprehensive Needs Assessment. Responsible for all aspects of project management including survey design, implementation, data analysis, and report preparation. Final report presented to the Rehabilitation Services Administration (RSA) and subsequently nominated as a “promising practice”. - Co-coordinator of the Division’s three year strategic plan, outlining goals and priorities for based on consumer needs identified in the Comprehensive Statewide Needs Assessment.- Co-managed the proposal evaluation process and subsequent contract development for the distribution of approximately $3,000,000 of ARRA funds to Community Rehabilitation Programs statewide.- Assisted in the design and implementation of a department wide web survey tool for the North Carolina Department of Health and Human Services (DHHS). Developed and implemented a training session on survey design for staff across DHHS. - Graduate of Leadership DHHS, a program designed to introduce tomorrow’s potential leaders and managers to the issues and challenges facing NC DHHS.- Project consultant for a department survey which queried DHHS employees on the practice of departmental values in their immediate work environment. Presentation of preliminary results to DHHS Executive Leadership in December 2010.-Team participant in the Department level strategic planning initiative ensuring Department level objectives and measures are aligned properly with the DHHS Strategic Plan.

Phd, Organizational Psychology, Program Evaluation

Ms, Psychology

Bachelor Of Arts, Psychology