Beth Collier Email & Phone Number

Dallas, Texas, Us

Temple region comprised of a 530 bed Level 1 Trauma Center, 115 bed Children’s hospital, 48 bed LTACH/SNF, Hospice, and EMS producing 36k admissions, 2.2M outpatient visits, and 34k surgeries annually. Employed physician model performing provider-based billing for 2180 physicians and 750 APP’s. Academic Medical Center in partnership with Baylor College of Medicine.Lead daily operational finance activities including month end close analysis, rolling projections, capital planning and prioritization, long range financial planning, new provider and new program proformas, service line profitability, and internal controls processesDirect operating budget for 6 entities totaling $2.3B gross revenue and $76M net operating income annually. Built net patient revenue model outside of budgeting software to ensure clear visibility into the incremental impact of elements affecting NPR by payor by entity.Scope of responsibility expanded as entity finance team grew from 6 to 10 members, including the development of the first local Decision Support team. Two peer Director of Finance roles eliminated as I assumed responsibility for medical education and medical group finance, in addition to hospital finance. Employee engagement score exceeds 97% the last three years.Oversight of 3 monthly denial meetings between Operators and Revenue Cycle to quickly identity new denial trends by payor, improve documentation, adapt processes, and reduce/eliminate controllable payor write-offs. Reduced AWO’s $10M in first year of assuming ownership of meetings.Member of multi-disciplinary Epic build team responsible for ensuring accuracy of EAF, DEP, and cost center build for accurate GL routing.Implemented multi-disciplinary process improvement teams with Pharmacy to examine WAC spending by drug when 340b pricing was not utilized, with Dialysis to strengthen prior authorization and charge capture processes, and with Home Infusion to improve billing and collection results

Alpharetta, Ga, Us

Directed nationwide team of 93 Account Managers and 12 leaders for 30 healthcare revenue cycle technology software products to ensure high client engagement and optimization of revenue cycle processes. Owned operations in Alpharetta GA, Plano TX, Yakima WA, and Boston MA offices as well as multiple remote Account Managers. Promotion from Senior Director of Account Management. Customer base included every large health system across the United States.Supported and engaged 1154 clients or 4828 facilities nationwide based on asset allocation through client calls, product training, proactive account management, and client onsite visits to ensure superior client satisfaction and product stickiness. Acted as escalation point across product suite to ensure supporting departments were effective. Case resolution survey's measured client satisfaction at 96.62%.Collaborated with Product Managers, Software and Custom Developers, Solutions Engineering, Business Analysts, and SCRUM Masters to ensure products were being developed in accordance with industry trends and emerging client needs. Actively participated in iteration demos and product pulse meetings to prioritize defects.One of four key members of the Change Control Board which approved all product releases and hotfix deploymentsDeveloped and implemented key results-based metrics to ensure efficient operations department wideDeveloped and implemented Career Ladder for Account Managers including salary banding and career development plan to ensure employee growth, team development, and satisfaction.Created a client involvement matrix which measures the workload of the team based on client assignment. Ensures a balance across the teams in multiple offices and aids in new client assignment.

Alpharetta, Ga, Us

Glendale, Wisconsin, Us

Pursued to lead this newly created department by senior leaders. Transferred from Finance Department.Project Manager for implementation of MedeAnalytics program across 10 hospitals and 67 physician clinics across Southeastern Wisconsin and Iowa. Coordinate training for approximately 750 Patient Access associates and 300 Business Office Associates in Wisconsin. Created and coordinated multiple Super User groups via Live Meeting and implemented weekly newsletter to ensure consistent communication.Lead team of 10 educators and auditors driving performance improvement for entire Revenue Cycle process for hospitals and medical group. Develop training materials and curriculum as well as standardized policies and procedures system wide.

Glendale, Wisconsin, Us

Responsible for preparation of $1.1 billion net revenue budget for six Southeastern Wisconsin acute care hospitals and specialty Orthopedic Hospital joint venture. Analysis of volumes, gross and net revenue, service lines, payor mix, case mix, and contracted reimbursement. Forecasting and analysis of potential programs. Responsible for revenue and expense budget for two Corporate Services companies which include Cardiac and Cancer Care service lines. Perform detailed analysis of monthly financial statements to ensure accuracy, proper contractual allowance and bad debt reserve amounts and expected reimbursement by payor. Identify trends and make recommendations to Vice Presidents and/or Department Directors. Present completed revenue review to VP of Operations and team of department staff monthly.Lead Revenue Cycle financial and operation review monthly. Present Net Revenue summary to Chief Administrative Officer and Senior VP's.Monitor and complete payor applications including CMS Medicare 855's, Medicaid applications, and NPI registry information for all entities.Develop policies and procedures for analyst workflow. Oversee workflow of three financial analysts responsible for revenue analysis and forecasting. Provide ongoing education and supplemental training as needed.Perform ad hoc financial analysis requested by market and service line directors and Corporate Leadership.

Member of Corporate Compliance and Denials Management Committee. Leader and facilitator of two subsequent sub-committees. Responsible for creating and implementing new policies and procedures within the department to ensure compliance with governmental regulations.Manage staff of 30 employees including Customer Service, Financial Counselors, Refunds, Cash Application, and Contract Analyst to ensure successful daily operations. Field all patient complaints related to service and billing issues.Maintain relationships with 3 outsourced vendors contracted to perform billing and collections. Ensure contractual compliance and accurate billing monthly.Successfully designed and implemented first "patient friendly" billing statement for any Milwaukee area hospital.

Member of Leadership Team creating new Corporate Compliance Program and HIPAA Taskforce for Mount Carmel and Clement Manor. Mission Integration and Financial Team group leader.Prepare annual budget of $26 million, financial projections, pro formas, annual government cost reporting. Present monthly to board of directors and department managers.Review monthly Profit and Loss Reports for facility to determine trends and ensure departments remain within budget constraints. Track/analyze facility revenue and cost of ensure budgetary compliance. Provide tracking tools, education, and quality improvement training for departments when necessary. Audit all necessary areas.Negotiate and track all facility contracts.Direct Accounts Receivable, Accounts Payable, Payroll, Data Entry, Trust Banking, and Customer Service Departments for 457 bed skilled nursing facility. Supervise staff of 18.Oversee billing to Medicare, Medicaid, Managed Care, Insurance and Hospice. Train employees to utilize reports as tools, file adjustments, LOC's, past due balances, work the aging. Collect on Private Pay accounts. Complete a monthly line-by-line account review. Balance the Resident Trust account and Restricted Funds account monthly.Complete performance evaluations for each employee to assess efficiency, problem areas, and goals for improvement. Create and implement policies and procedures to organize and assist staff in their day-to-day job functions.

Direct Accounts Receivable, Accounts Payable, Central Supply, Payroll, and Reception departments for 235 bed skilled nursing facility. System Administrator for LAN of 34 workstations servicing 250 employees. PPS Coordinator and CARE Product Champion.Supervise billing to Medicare, Medicaid, Insurance, VA, and Hospice. Assist employees with account reconciliation and collection. Train staff of PPS. Established goals for each employee in relation to their past due accounts to instill ownership on our success.Prepare documentation for Corporate Accountant for government cost reporting.Complete Accounts Receivable analysis for Group Vice President.Review monthly Profit and Loss Report for facility.

Promoted 6 months after hire from Accounts Receivable Analyst.Decreased Medicaid AR $500,000 in 8-month period. Days outstanding decreased from 45.9 to 32.2.Created and implemented research project to determine daily cost of care for Subacute residents as a member of the Managed Care Committee.

Conducted interviews and provided customer service to patients and families regarding insurance coverage and reimbursement process.

Master Of Health Care Administration, Health/Health Care Administration/Management

Ba Mathematical Sciences, Actuarial Science And Statistics