Beth Collins Email & Phone Number

Kallangur, Queensland, Australia

St Lucia, Queensland, Australia

Lutwyche, Queensland, Australia

Brisbane, Australia

This role had the responsibility of leading the Student Administration team to achieve operational excellence and to deliver outstanding client service.I was required to manage, plan and coordinate the student administration team. The key points of this role were;- Overseeing the admission and progression of students. - Providing advice and support to the senior academic leadership team on student matters.- Ensuring compliance with FEE HELP for eligible students.- Develop new policies and procedures and update existing as required.- Adherence to State and Federal government legislative requirements, including ESOS (Education Services for Oversees Students) Act, TEQSA’s (Tertiary Quality & Standards Agency) Regulatory Risk Framework

Customer Solutions Center * Manage the team dealing with grievances and complaints * Manage the resolution of complaints by ensuring the team and other business units respond to complaints in accordance with the Careers Australia Complaints guidelines * Preparing high level reports, plans and projectsNational VET FEE-HELP Data Management * Providing current & accurate advice in relation to VFH Regulatory/Legislative compliance requirements * Implementing and maintaining the national VET Fee Help processes * Building strong working relationships with key stakeholders * Manage the VFH data management Team * Liaise, support and engage with all Business units in respect of VET FEE-HELP

Implementing and maintaining the national VET Fee Help processes for Careers AustraliaEnsuring monthly reconciliations are completed and collections madeProducing work flows and documenting the systemOverseeing on a daily basis the running of the Careers Australia Complaints DepartmentBuilding strong working relationships with key stakeholders Support all levels of staff with Current & Accurate advice in relation to VFH Regulatory/Legislative compliance requirements Work closely with key staff to ensure compliance with all VFH requirementsLiaise with Campus Managers to ensure consistency of VFH delivery & administrative requirements Conduct and participate in on going training and information session as required.

Brendale

Education record

Diploma Of Leadership And Management