Beth Corke Email & Phone Number

Provide technical support for Internet, Data and voices services such as managed internet service, private line, private network transport, local and long distance service.- Inbound calls to troubleshoot service and equipment issues. - Open tickets in AOTS / BMP systems for testing and referral of local providers for repair. - Follow up hourly with Testing centers, LEC’s and end user’s to ensure trouble being worked timely.- Maintain database tracking all tickets opened. - Working knowledge of networking concepts and Cisco equipment

Respond to incoming calls and initiate outgoing calls, - Answer benefit questions, resolving issues and educating callers. - Verify enrollment status, makes changes to records, research and resolve enrollment system rejections. - Respond to inquiries concerning enrollment processes. - Maintain enrollment database. - Order Identification Cards. - Collect premiums and reconciles payments.

Monitor MAS system for alarm signals- Place necessary outgoing calls to verify an alarm, dispatches the proper authorities. - Resolve customer reprogramming needs and concerns by handling inbound and outbound calls. Coordinates field service dispatch, closes jobs, reschedules jobs, and applies billing charges. Provides limited technical support to customers and resolves billing concerns.

Single point of contact for all financial related customer service needs.- Payment acceptance and collection attempts on accounts up to 30 days past due.- Billing issues resolution.- Provided written correspondence to owners including email communication.- Mailing of financial statements including loan statements, dues statements, property taxes and special assessments.

Handle a high volume of inbound customer calls.- Research and resolve billing inquiries.- Explain products and services.- Troubleshoot service equipment issues.- Prioritize and organize daily follow-ups to ensure timely resolution.- Evaluate customer concerns and resolve problems to the customers satisfaction.

Handle first level escalation of customer concerns/complaints. - Work interdepartmentally to escalate matters and resolve issues in an efficient manner. - Assist supervisor with managing of the call center during evening hours- Coached representatives on call handling techniques.

One point of contact" for a base of top producing sales agents and their customer accounts. - Instituted adds, deactivations, bill reviews, credits as pertaining to requests from the agents.- Interacted with other departments in order to facilitate, escalate, and follow up on requests. - Increased revenue of the company by selling additional products and retaining accounts. - Ability to multitask, use multiple applications and provided a daily/weekly activity reports.

Provided resolutions to customers concerns received by various avenues including the PUC, FCC, Attorney General, BBB, and private lawyer contact. - Cataloged all customer concerns, responded to all by letter with excellent written skillsand a strong knowledge of legal proceedings.

Answered questions concerning billing, new sales and maintenance. - Utilized trouble-shooting skills to analyze issues on customer's lines and telephone equipment. - Experienced user of Windows NT based programs, Excel, Word, PowerPoint and Access

A.S, Business Administration; Management

Regents Diploma, General Studies