Beth Corrigan Email & Phone Number

Knutsford

Monitor email queues and create new support incidents in incident logging software, perform basic T1 triage on these incidents Answering telephone and create new support incidents in incident logging softwarePerform basic T1 triage on these incidents Handle Level 1 escalations Contribute positively towards team KPI’s Maintain Support Database Create service incidents to activate software licences Create Month End reports for user base Point of Contact for Support Customer Queries Liaise between support and other departments Collate data for support manager Create mailshots for customer notifications General administrative assistance for support team andcreating team Rotas.Responsible for ensuring the IT support desk is manned and information is being reported accordingly.Supporting/maintaining a software

Winsford

Always providing help and adviceAnswering queries and offering information to customers.Excellent Communication with colleagues and managersBuilding relationships with repeat customers Working Knowledge of stock rotation and merchandising.Aware of Health and Safety policies.

Winsford

Engaging with customers in conversation. Able to understand customers’ needs and provide them with a service they enjoy. Trained colleague on tills, stock, EPOS, chilled/meat produce, promotion change over and grocery/frozen/BWS.