Drive top-of-the-funnel lead generation, consistently surpassing monthly KPIs with proactive lead engagement and high conversion rates. • Deliver exceptional customer service, achieving a 95% satisfaction rate through personalized hospitality. • Managed customer inquiries and resolved issues using Hubspot and Zendesk software, enhancing client experiences.

Collaborated with cross-functional teams to streamline processes, improve efficiency, and secure key partnerships. • Anticipated operational challenges and led the team in resolving issues before they impact daily operations. • Managed budgets and optimized expenses to improve office operations and cut costs. Retail Supervisor 02/2015 - 03/2020 National September 11 Memorial And Museum, New York, NY • Recruited and trained over 50 new volunteers, exceeding monthly KPIs and increasing sales by 25%. • Organized office operations, ensuring productivity and hospitality while managing budget and expenses.

Among my responsibility is working our retail volunteers. Along side the volunteer department, I interview all potential volunteers and then schedule and train. I helped to write training materials for all new volunteers and improved relationship between the staff and volunteers. I process payroll for associates and monitor time and attendance records. Ensure the sales floor is fully stocked with products. Counting in out of tills and verifying deposits.

Help customers find and print out their passes for the memorial. Distribute passes for walk up guests. Give directions on how to get to the memorial and how to make reservations for future visits. Print out passes for the next day.

As a bookseller, I help customers find the book they are looking for and suggest new titles. Ring them out at the registers in a fast and professional manner. Stock shelves and set and take down displays.

I answered questions mostly through email but did answer a few by phone. Process credits and refunds. Alert doodledeals of any issues, problems with any of the deals.

I set up equipment for a weekly live radio broadcast "Live from Prairie Lights"

Edited and Cowrote the Book. Coming of Age, Andy Roddick's Breakthrough Year