Beth Dunning Email & Phone Number

Greater Minneapolis-St. Paul Area

• Manage relationship with our local service providers to achieve optimum value and ensure compliance standards• Conduct quarterly scorecard reviews with service providers involving compliance, performance, security standards, process improvement opportunities, confirm resolution to service failures, highlight successes, and grow our relationship• Drive for continuous improvement to create efficiency of operations, lower costs, and ensure the service providers have a proactive focus on innovation• Collaborate with our Product & Service teams to identify the need for new service providers, outline service expectations, coordinate the completion of risk assessment, and facilitate the RFQ process to select the better provider

Greater Minneapolis-St. Paul Area

Support the training and personnel development needs of the Minneapolis branch including administration, needs analysis, development, and delivery. Manage training goals through data analysis and communication with employees and management. Responsible for onboarding process with new employees including introduction to working at Expeditors, training and development goals, and system knowledge.

Greater Minneapolis-St. Paul Area

•Plan and manage a successful transition from the award of new business through to daily operations within the internal network•Define the scope and complexity of the business to be transitioned, develop a timeline for both business and systems, communicate customer’s requirements, document and implement procedures, facilitate the resolution of open issues and minimize risk, manage the project task list through communication with customer, operations, product management, and IS personnel•Successfully close a transition phase through a positive service review

Greater Minneapolis-St. Paul Area

• Maintain superior customer satisfaction for high profile customers with complex, unique service requirements while implementing strategic and tactical plans• Define customer needs in order to present and integrate optimized solutions to challenging supply chain opportunities in the areas of global transportation of goods, customs clearance, global documentation, warehousing, distribution, supply chain performance, compliance to U.S. import and export law, cargo insurance, EDI connectivity, and visibility• Effectively communicate and document customer needs internally, establish performance indicators, and conduct business performance reviews with customers• Drive continuous improvement through developing reporting solutions and data analysis for external and internal metrics• Establish and maintain rates, assist with invoice collections, develop and maintain business plans, and negotiate contracts

Greater Minneapolis-St. Paul Area

Worked with sales personnel to coordinate international logistics bid responses, obtain new business, retain existing business, create new marketing material, research sales leads, perform cold calls, organize customer and employee events.

Inver Grove Heights, Mn

Sales and training on Scrapbooking and Stamping using Close to My Heart products.

Bachelor Of Science (Bs), Business Administration

Education record