Experience Manager
CurrentI was responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. I lead a team of Stylists, Estheticians, Sales Managers, Lead Cashiers, Boutique, Luxury and Chanel Beauty Advisers. As a Leader I was accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. I was also accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. I strived to drive the business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). With a determination to drive results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team we were able to turn the metrics around!