Private Label Manager | Account Manager | Project Manager
Portland, Oregon Area
• Managed seasonal umbrella order fulfillment from point of sale inquiry to product delivery for 10+ national and worldwide retail brands totaling 3+million in sales, ensuring customer expectations were exceeded on a daily basis.• Coordinated international sourcing, compliance requirements, sampling, rendered umbrella presentations, negotiated pricing, managed production schedules, and monitored inbound logistics. Additional experience with domestic warehouse shipping procedures.• Accountable for order management, including: setting up new styles; retrieved customer purchase orders from vendor portal sites and uploaded supply chain documents (quote sheets, bill of materials, production status, and logistic/customs documentation); entered purchase orders into company order management software; submitted testing samples before production started. • Responsible for account management and growth by providing excellent customer service, expert knowledge of umbrella industry, and analyzing sales performance. • Prepared and analyzed account inventories, production schedules, gross margin and projection reports reviewed by supervisor. Initiated proactive discussion with supervisor regarding improvements, efficiencies and problem solving to support accounts. • Collaborated with customers on demand planning, implementing system to have parts in stock to improve production lead-time.
