Beth Eubanks Email and Phone Number

• Leads the business planning activities in CPG Sales Operations• Partners with Sales team to manage annual customer planning activities, sales forecasting and trade spending programs• Provides weekly/monthly consumption sales data using IRI and Madrid for Club Sales Division region managers• Assist with reconciling gaps between forecast and budget• Tracks and reports customer marketing spend, trade accrual and incremental spend to balance spending to budget at customer and division level• Evaluate ROI of trade spending events• Project trade spend liability and provide P&Ls to evaluate new or incremental opportunities• Lead content development for Division Business updates and reviews• Own Master Price Files and maintenance• With Finance, conducts annual review of item profitability • Manages and completes all required documentation and is the point of contact for Private Label Bid Process• Prepares and submits quarterly and annual bonus for brokers• Creates Buy Documents for new items for Club Sales Division• Ad hoc reporting and analysis and other projects as needed

Manage product development projects in the Club & Specialty division with responsibility for the successful planning, execution, monitoring, control and closure of multiple projects within the context of the division’s strategic growth plans. Involvement from ideation to commercialization: includes preparation of project plans and costs; determination of work schedules; and definition of project deliverables utilizing Project Manager Techniques and methods.

The Business Analyst provides direct support to members of the Club & Specialty Division, assisting with sales data analysis, trend analysis, general reporting, financial management and daily monitoring of business trends and performance. The Business Analyst plays an important role monitoring real-time business issues, interpreting data and helping to develop action plans to address key issues or to take advantage of incremental opportunities. The Business Analyst also identifies and maintains standardization processes among our distinct businesses; core Club, Specialty and Wild Roots.

Implemented and administered the Trade Planning (Promotion) system; tracked trade spending and the planning processProvided support for the distribution of 140 products across 6 brandsProvided initial and ongoing training to 9 Sales Managers and 6 Brokers on trade promotion process and technologyCollaborated with multiple division merchandising managers to coordinate plans for all trade related issuesDeveloped and coordinated trade efforts for 4-5 new product introductions and test markets per yearCollaborated with Region Managers to provide monthly and seasonal item forecasting and quarterly post promotional analysisCreated sales budgets, tracked sales and updated profiles for 80 corporate retail customersMonitored funding, budgeting, tracking and reporting for regional trade budgetManaged the planning and coordination of all divisional quarterly sales meetings and incentive trips including site selection and negotiation, coordination of travel, meeting and room accommodations, meal and event planning, and all associated collateral and gifts while maintaining spending within budget Provided day to day executive support for Vice President of Retail Sales including travel and calendar management

January 2006-October 2006 T-Mobile Bellevue, WABusiness Sales Quality Assurance CoordinatorMonitored compliance with policies and proceduresEnsured business sales agreements and RFPs were in compliance prior to execution(requests for proposals)Worked with sales support management to roll out new procedures to sales support staffUpdated service agreements and formsProcessed and released purchase ordersProvided support to the sales department with non-standard forms and requestsProvided exceptional customer service to internal and external customers with escalated issuesProvided administration and support of the E-Procurement supplier websiteProvided reporting and analysis for sales credits and adjustmentsDisputed charge backs with bank/customers

Performed analysis of high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized credit card useDetermined if transactions were fraudulent and should be canceled; were not fraudulent and should be processed; or, were unverifiable in which case the data must be analyzed and the transaction either canceled or processedManaged numerous real-time queues and reports containing high-risk transactions from all Expedia points of sale world-wideMet strict requirements for resolution of queued transactions to ensure that penalties are not incurred and purchases finalized before travel beginsIdentified and reported bugs, fraud data/weight abnormalities and technical issuesContacted customers and banks via phone, email and fax. Maintained a high level of customer service and independently resolved complex service issues

Internal review checks Pre-hire background checks Fingerprinting Regulatory registrations/Licensing processing PATRIOT Act compliance and anti-money laundering due diligence-using systems such as Lexis Nexis and World CheckCIP (Customer Identification Program) review SAR drafting and filing Research for FinCEN 314(a) requests Respond to regulators’ requests Rule and regulation research Review employee phone recordings and emails Special projects as assigned by the Chief Compliance OfficerReview and update supervisory procedures

Provided root cause analysis and reporting for error results to Operations Management Monitored payment processing to ensure regulatory compliance and customer satisfaction Provided feedback and interacted with vendors about their performance Researched and intercepted possible fraudulent payments Monitored and directed workflow of QA samplers Provided feedback to peers and all levels of management on a regular basis Facilitated team meetings Supported the achievement of quality goals for all areas of Operations Maintained and updated database used for error reporting Provided side by sides with associates to improve their quality and efficiency Developed and documented process changes Performed associate procedural reviews and department audits and provided feedback Identified operational risks within the process Developed risk mitigation plans for operations Developed tools for reporting data Facilitated and participated in WorkSmart sessions for process improvement initiatives Acted as the Security Liaison for team maintaining all systems access for associates Performed administrative functions for team such as ordering supplies, coordinating team building events, and organization of databases/files